- Professional
- Oficina en Berlin
About Ivy
Money, at Internet Speed. There’s no reason why sending money across the globe should feel different than sending an email. Still, businesses struggle with high fees and T+2 settlement times.
There’s an opportunity to change this. Over 60 geographies worldwide are rolling out real-time payment rails. Stablecoins are emerging as a regulated interoperability asset with the ability to connect these local rails. Ivy is the connective tissue between these new infrastructure paradigms. We believe this is the chance to fundamentally change the way money moves and create a new foundation for global trade.
We are certain that if we get that right, Ivy is going to be Europe’s first 1T$ company.
Today, we are powering several of the world’s largest global businesses - helping them move money faster and at a lower cost.
We are a team of ex-founders, early employees at unicorns, and top-tier talent from fintech and banking.
We are backed by the world’s best fintech investors:
Valar - Peter Thiel and the Valar team have been trying to build a global instant payment network since PayPal times.
Creandum - Previously invested in fintechs like Klarna, Trade Republic, Pleo, iZettle
10+ unicorn founders
Your Mission
Own end to end Customer experience from integration to ramp up:
Integration Leadership: You'll own the technical journey for our high growth merchants and key partners. From kick-off calls to launch planning, you'll ensure seamless integration and rollouts that get merchants live and scaling fast.
Customer Success Champion: Post go-live, you become their trusted advisor. You'll drive conversion rate optimization, provide volume insights, handle inbound queries, problem solve and be proactive to drive merchant ramp-ups. You're not just supporting - you're their internal champion at Ivy.
This role is perfect for someone who thrives in the intersection of technical complexity and customer centricity. You'll be working directly with some of the world’s largest businesses, helping them transform how they move money globally. You have the chance to build and scale the Merchant Experience while being at the forefront of the payment infrastructure revolution.
About You
You're a problem solver with bias for action: You see challenges as puzzles to solve, not roadblocks. You create systems and automate processes instead of adding manual processes; and don’t wait for permission to get things done.
You're scrappy and get things done: You find creative ways to deliver results with whatever resources you have. No task is too small, no problem too complex.
You have technical understanding: You can dive deep into APIs, integration challenges, and payment flows. You speak both business and technical languages fluently.
You're a relationship builder: You leave every merchant interaction feeling like they gained significant value. Both technical teams and C-suite executives trust your judgment.
You care deeply: You pour yourself into your work and take pride in delivering excellence. When merchants need you, you show up.
You move with urgency: You turn weeks into days and hours into minutes. You understand that in payments, speed isn't just nice to have, it's everything.
You're versatile: Integration lead, customer success, technical support, automation builder. You wear many hats and excel at all of them.
You're Berlin-based: You're already in Berlin or ready to relocate—this is an in-person role with no remote or hybrid options.
What we offer
Join a Dream Team: We focus on building a team of exceptional people who grow fast, take on big challenges, and inspire each other to deliver at the highest level.
No Bullshit: Output over input, decisions over discussions, customer value over internal policies. We believe in big outcomes - not titles or hierarchies.
Real Participation: Employees are shareholders. Every permanent employee participates in our equity program.
