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hospitality night ambassador en CitizenM

CitizenM · Washington DC, Estados Unidos De América · Onsite

$65,395.00  -  $65,395.00

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What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy. 

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We are looking for great personalities to join our Washington DC team!

your typical citizenM shift could include:

  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Preparing and serving hot and cold breakfast and meals;
  • Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
  • Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills); 
  • Handling reservations in our property management system (PMS), including the daily the night audit;
  • Holding the keys to the castle; responsible for operations during the night shifts;
  • Taking care of our guests including in emergency situations.

do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:
  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:
  • A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small. 
  • Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change. 
  • Fluent in English. Other language abilities are welcome too!
  • A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
Typical shift:
Our hotel operates 24/7 with a rotating flexible schedule

Night shift hours are overnight:
11:00 pm - 7:30 am

Ability to work weekends is required!

what's in it for you?

What's in it for you? 
  • Competitive pay of $31.44 per hour 
  • Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
  • Medical, dental, vision benefits at a extremely low employee cost;
  • Life insurance and 401K;
  • Nights at any of our hotels around the world (business permitting);
  • Extensive time off balance starting at 18 days in your first year
  • An exclusive citizenM outfit and comfy shoes by On Running
  • Meal and coffee (or tea) on us during your shift break
  • Employee Assistance Program (EAP)
  • citizenM referral program - refer your talented friend or family member and get rewarded for it!
  • Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.   
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