Sr. Manager, Information Technology en Glaukos Corporation
Glaukos Corporation · Aliso Viejo, Estados Unidos De América · Onsite
- Senior
- Oficina en Aliso Viejo
Are you a hands-on IT leader who thrives on building strong teams and secure, scalable systems? Join us as our Senior Manager, Information Technology, where you’ll oversee both Help Desk operations and IT infrastructure across the organization. This role blends strategy with day-to-day leadership, ensuring employees have exceptional technical support while driving initiatives that enhance productivity, security, and resilience.
What You’ll DoLead with Vision
- Shape and execute IT operational strategies that align with organizational goals.
- Partner with business leaders to ensure IT priorities support long-term success.
- Foster a collaborative team culture focused on service excellence and continuous improvement.
Empower the Help Desk
- Manage and mentor the Help Desk team to deliver timely, effective support.
- Set and track SLAs, ensuring performance and customer satisfaction.
- Equip team members with training and tools to elevate service and expertise.
Strengthen Infrastructure
- Oversee the design, implementation, and maintenance of networks, servers, and systems.
- Safeguard availability, integrity, and security across IT infrastructure.
- Lead disaster recovery and business continuity planning for critical systems.
Drive Innovation
- Introduce emerging technologies to boost efficiency and scalability.
- Champion best practices for system administration, patching, and asset management.
- Ensure all solutions are future-ready, secure, and business-aligned.
Protect Information
- Enforce robust security policies and standards.
- Monitor and respond to cybersecurity threats proactively.
- Conduct regular audits, risk assessments, and vulnerability scans.
Manage Resources & Partnerships
- Develop and oversee budgets for Help Desk and infrastructure operations.
- Negotiate and manage vendor contracts, licenses, and services.
- Identify cost-saving opportunities while enhancing performance.
Deliver Results
- Lead IT projects that improve support, strengthen infrastructure, and enhance security.
- Keep initiatives on time, on budget, and clearly communicated to stakeholders.
- Bachelor’s degree required.
- 9+ years of relevant IT experience, including at least 2 years in management.
- Proven success managing both Help Desk and infrastructure functions.
- Experience in regulated industries (medical device, biotech) a plus.
- Strong problem-solving skills, balancing strategic vision with hands-on execution.
- Excellent communication and relationship-building skills.
- Certifications such as ITIL, CompTIA Network+, CISSP, or PMP are highly valued.
#GKOSUS
Company
Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible.
Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.
Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases.
Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients.
Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra “We’ll Go First,” which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do.
Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol “GKOS”. Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.
Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
