26-23 Registrar Generalist for Transfer (Management Technician) – Office of the Registrar chez West Chester University

About the Department

Join a vibrant campus community whose excellence is reflected in its diversity and student success. student success.  West Chester University of Pennsylvania’s Office of the Registrar invites applicants for the position of Registrar Generalist for Transfer.  This hybrid position blends in-office and remote work.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Registrar Generalist for Transfer is a key contributor to the campus community by assisting with inquiries and engaging in student, faculty, and staff outreach. The Registrar Generalist for Transfer will assist with analyzing incoming transcripts, prepare and process transcript evaluations and apply University policy for transfer credits, repeated courses, remedial courses and non-transferred credits.  They will assign transfer equivalencies using the existing equivalency database and process transfer credit when appropriate based on University policy. As a member of the Registrar’s Office, this candidate would be responsible for upholding all policies and procedures enacted by the University.

This candidate would not be advising students regarding their curriculum but would serve as an advisor to our campus community on University policy and procedure. 

This position may assist with general operations of the office which include, the evaluation of graduation requirement(s), student record updates, university commencement, and participation in both phone and in-person customer service shifts. This position also includes answering phone calls, responding to email, providing in-person support, and helping individuals navigate processes and responding to the needs of a diverse campus community including faculty, staff, and agencies in a timely, professional, and courteous manner.

This work is high volume; detail oriented and requires the ability to work independently in various computer systems while providing excellent service to internal and external stakeholders.

The ideal candidate will provide excellent customer service, demonstrate flexibility and adaptability, attention to detail, and the ability to prioritize in a fast-paced, high volume, deadline driven, and team environment to fit the operational and student service needs. 

Responsibilities include:

• Provide support to students, parents, faculty, staff, and agencies regarding Registrar functions in accordance with university policies and procedures
• Evaluate student records and update as applicable
• Process incoming test scores for academic credit following appropriate procedures for posting test scores
• Process transfer credit appeal & permission forms while coordinating the overall process in conjunction with the Assistant Registrar including determining the transfer eligibility of external course information
• Ensure successful integration of external course data between various systems
• Troubleshoot errors
• Review evaluations prior to final dissemination to students and advisors
• Assist with all areas of student service including front desk/reception coverage, phone support, email support and commencement activities as required
• Other duties as assigned

Position Duties

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or any equivalent combination of experience and training or an Associate’s degree may be substituted for two years of required experience
• Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel

Knowledge, Skills, and Abilities  

• Knowledge of modern office practices and equipment
• Knowledge of basic PC hardware and standard software
• Ability to use a PC to collect, compile, and assemble data and reports for use in the conduct of studies
• Ability to analyze varied data by applying the information against interpretive standards in the formulation of recommended action 
• Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format
• Ability to identify problems and recognize appropriate solutions as a result of the analysis of data
• Ability to communicate effectively with employees, programs officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis
• Ability to apply and adapt established procedures to the preparation and formulation of study findings
• Ability to learn the basic principles and practices of public administration
• Ability to read, write, and communicate orally in English
• Ability to develop and maintain effective working relationships with associates in the performance of work

Minimum Qualifications

• Experience providing customer service support
• Experience working in a higher education setting 
• Experience using student information systems/applications such as Ellucian Banner, OnBase, 25Live, Parchment, Comply/Act 48, Navigate and College Source
• Experience learning and utilizing multiple software applications in day-to-day work

Other Qualifications

These hybrid positions blend in-office and remote work.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A Resume and cover letter are both required for consideration. Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled.
 
 Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.