Customer Service Manager en Mackenthun's Fine Foods

Description

Job Summary

In this role, you will be responsible for ensuring excellent service delivery and smooth customer interactions.  The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving.  This is an excellent opportunity for someone looking to make an impact in customer relations and contribute to a positive experience for our community.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Maintain and update customer information in the company’s database
• Assist with training and development of cashiers, customer service managers, and courtesy clerks
• Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience.
• Coordinate effective and efficient customer service management meetings monthly
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Qualifications

Education & Experience

• High School Diploma or Equivalent
• Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• Must be able to speak, read and write the English language
• Strong problem solving abilities with a customer focused approach
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Ability to work effectively both independently and as part of a team
• Positive attitude and a passion for helping customers

Desirable Qualifications

• Comfortable using Google Suite

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating
• Frequent walking
• Occasionally need to stoop, kneel or crouch
• Occasional heavy liftings up to 25 pounds
• Fast paced, multi faceted environment
• Overtime may be required during peak times

Availability 

• Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day

Benefits Summary for Full Time

• Medical, Dental, Vision, 401k, Employer Paid Life Insurance, Long Term & Short Term Disability, Hospital, Critical Illness, Accident, Paid Vacation, Paid Holidays and Sick & Safe Time
• Shift differentials for working Sundays & Holidays and 10% discount at any Mackenthun’s locations, referral bonuses, Dietitian services