Internet Sales Advisor en Haley Toyota of Roanoke

About the Role:

The Internet Sales Advisor at Haley Toyota of Roanoke plays a pivotal role in driving the dealership's online sales efforts by engaging with prospective customers through digital channels. This position focuses on converting internet inquiries into sales appointments and ultimately vehicle purchases, ensuring a seamless and positive customer experience. The advisor will manage online leads, respond promptly to customer questions, and provide detailed information about vehicle features, pricing, and financing options. By leveraging digital communication tools and CRM systems, the advisor supports the dealership’s sales goals and enhances its online reputation. Success in this role directly contributes to increased sales volume and customer satisfaction within the competitive retail automotive market.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in sales or customer service, preferably in the automotive or retail industry.
• Strong written and verbal communication skills.
• Basic computer proficiency, including familiarity with CRM software and internet communication tools.
• Ability to work in a fast-paced environment and manage multiple customer inquiries simultaneously.

Preferred Qualifications:

• Experience specifically in automotive internet sales or digital retail environments.
• Knowledge of vehicle financing and leasing options.
• Familiarity with Haley Toyota’s inventory and brand offerings.
• Additional training or certification in sales techniques or customer relationship management.
• Bilingual abilities to serve a diverse customer base.

Responsibilities:

• Respond promptly and professionally to internet inquiries from potential customers via email, chat, and phone.
• Qualify leads by understanding customer needs and preferences to recommend suitable vehicles and services.
• Schedule and coordinate appointments for test drives and sales consultations with the dealership’s sales team.
• Maintain accurate and up-to-date records of customer interactions and sales activities in the CRM system.
• Collaborate with sales, finance, and service departments to ensure a smooth customer journey from inquiry to purchase.

Skills:

The Internet Sales Advisor utilizes strong communication skills daily to engage with customers clearly and persuasively through digital channels, ensuring inquiries are addressed promptly and accurately. Sales skills are essential for qualifying leads, understanding customer needs, and guiding them toward appropriate vehicle options. Proficiency with CRM software and internet tools enables efficient tracking of customer interactions and follow-ups, which is critical for maintaining organized sales pipelines. Problem-solving skills help the advisor address customer concerns and coordinate with internal teams to resolve issues quickly. Additionally, interpersonal skills foster positive relationships with customers and colleagues, contributing to a collaborative and customer-focused work environment.