Online Customer Service Associate en Russo Hardware, Inc.

Position Summary:
The Fulfillment Customer Service Associate responds to customer inquiries regarding orders, products, billing inquiries, and technical problem notifications. 

Responsibilities/Duties:
Receive and respond to inbound e-mail and phone calls; gather and verify required information
Actively listen to the customer, taking their request for product or services
Ensuring the company delivers the highest level of customer service possible
Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure proper security procedures are followed on all e-commerce customer interactions
Learn and retain a thorough working knowledge of all existing and new products and services
Data entry
Other tasks as defined by management

Qualifications...
Knowledge, Skills, and Abilities:
Proven ability to provide exceptional customer experience
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Strong computer skills and desire to work with technology
Bilingual, English/Spanish is a plus
 
Credentials and Experience:
High School Diploma or equivalent
Past retail or direct sales experience will be considered an asset

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.