Clinic Manager - Primary Care en Good Shepherd Health Care

Good Shepherd is currently seeking a Clinic Manager to join our team.

This position will oversee and manager our Primary Care clinic. 

Join Our Growing Team at Good Shepherd Health Care System

At Good Shepherd Health Care System, we put "Patients First. Always." We are committed to bringing state-of-the-art care closer to home and providing exceptional care to our community.

Why Choose Good Shepherd?

• Independent & Financially Stable organization
• Top-tier benefits package offering 100% employer-paid healthcare premiums (medical, dental, and vision) for both employees and their families.
• State-of-the-Art Facilities & Services
• Supportive Administration & Culture
• Thriving, Growing Region supporting outdoor lifestyle & adventure.

Good Shepherd Health Care System remains one of the largest employers in the area and plays a pivotal role in the region's continued growth.

Overview of Position:

Under administrative direction, is responsible for the management of the Primary Care clinics. Is a member of the GSMG management team and as such facilitates the development of practice specific mission, goals, budgets, policies, procedures and work standards.  Compiles and analyzes data, prepares and presents statistical information on department performance, productivity, activity and budget to VP-GSMG. Uses various quality management methods to improve performance and processes. Provides direct administrative oversight of physician/practitioner operations, staffing, administrative and financial support.  Works directly with clinic physicians/practitioners in organizing and ensuring smooth operations.  Works with VP-GSMG to ensure physician contracts are effectively managed.  Is responsible for day-to-day ambulatory operations; staffing, planning, implementing, and evaluating short and long-term practice goals.  Oversees the assessment, promotion, maintenance and execution of population health and wellness initiatives. Oversees patient needs and suggests solutions to ambulatory patient care related challenges.  Selects, orients, trains and evaluates clinic nursing staff and other support personnel.  Performs other related duties as required.  This is a department head equivalent level position with all the responsibilities inherent in such a position.

Essential Job Functions:

Core Competencies:

Professionalism:

• Represents GSHCS in a professional manner while performing job duties for patients/families, physicians, visitors and/or other staff members as evidenced by appropriate language, dress, and conduct.
• Participates in the Service Excellence Initiative. Maintains quality and efficiency standards as set by Vice President-GSMG.  Makes recommendations for improvements.
• Participates in activities, which promote professional growth and self-development. Makes guest relations a priority in all aspects of the work environment.  Attends pertinent in-services, departmental and other meetings as requested by Vice President-GSMG.
• Adheres to GSHCS professional dress code.

 Problem Solving/Critical Thinking:

• Identifies work-related problems with possible solutions and implements solution(s) when appropriate.
• Maintains awareness of communication issues between physicians, nurses, and patients receiving care in GSMG Clinics.
• Demonstrates an ability to resolve communication concerns with patients, family members and physicians. Conveys empathy and compassion to patients and family members.

Procedures, Processes, Skills:

Maintains an in-depth knowledge of principles, practices, standards, and techniques involved in all areas of the practice.  Evaluates overall clinic performance, flow and patient satisfaction.  Demonstrates knowledge in accordance with GSHCS policies and procedures. 

Develops, reviews and updates policies and procedures for GSMG Clinics within pertinent laws and regulations in the following areas:

•  Ambulatory Practice Financial Planning
• Ambulatory Practice Financial Policies and Controls
• Customer Relations
• Financial Reports and Audits
• Rural Health Clinic Compliance as applicable
• Patient Centered Primary Care Home Compliance as applicable

Customer/Patient population specific:

• Demonstrates ability to work with and provide appropriate service and information to the public, physicians/practitioners, GSMG clinic caregivers and staff, GSHCS Administration and Board.

Safety:

• Maintains and demonstrates a thorough knowledge of departmental and Medical Center safety policies and procedures as they pertain to the job, including the fire and disaster plans.
• Maintains a safe environment for patients, guests, and staff.
• Maintains confidentially of information deemed confidential.

 Compliance:

• Is compliant with all laws and regulations and ensures corporate compliance in the clinic.
• Ensures clinic staff is trained and receive updated information on compliance issues.
• Ensures clinic providers are credentialed with applicable insurances to comply with hospital contracts and billing standards.

 Healing Health Care:

• Establishes a therapeutic presence by using People-Centered Team skills of differentiation, compassionate listening, and knowledge of the change/transition process in situations involving emotions, life/death transition, and/or conflict.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
• Promotes healing by maintaining a peaceful, orderly, and clean environment.
• Supports GSHCS and the GSMG Division’s mission, vision, values, success factors, and interaction agreements, including ICARE Standards of Behavior.

 Performs other related work as directed by Vice President of Clinics and Director of Ambulatory Clinics. 

Qualifications:

Education: Bachelor's Degree, or equivalent experience, in Business or related field.  Master’s Degree preferred. 

Experience:   Five years’ experience, with a progressive increase in responsibility in ambulatory practice support activities.  Must relate well with others.

Physical Requirements: Good general health.  Must be able to bend, stoop, reach and occasionally lift 25 pounds or more. Frequent sitting and/or standing throughout the day required.

Working Conditions:

Clean, well-lit and ventilated work area.