Medical Phone Triage Coordinator en Noble Community Clinics

Medical Phone Triage Coordinator – Noble Community Clinics
Stevens Point or Wautoma, Wisconsin | Full-Time 

About Us

At Noble, we are committed to providing exceptional care to our patients and community. Guided by our mission and values, we strive to create a supportive environment for both patients and staff.

Position Summary

The Medical Phone Triage Coordinator provides general indirect nursing care through patient phone triage, education, care coordination, and clinical follow-up. This role requires excellent clinical judgment, strong problem-solving ability, and outstanding interpersonal skills, all while maintaining compliance with Noble policies and departmental protocols. 

Key Responsibilities

• Assess patient phone calls and provide appropriate intervention per guidelines, standards of care, and state/federal regulations.
• Perform RN triage duties, including patient education, addressing abnormal lab results, transitional care management, and resolving phone messages outside the CMA/MA scope.
• Accurately document all patient interactions in the medical record.
• Manage tracking systems to ensure compliance with policies, medical guidelines, and health maintenance standards.
• Participate in multidisciplinary teams to improve patient care processes and outcomes.
• Provide excellent customer service while diffusing potentially challenging situations.
• Maintain patient confidentiality in all interactions.
• Manage, track, and complete ER follow-ups as needed.
• Follow policies to resolve patient complaints and concerns.
• Demonstrate regular and reliable attendance.
• Adhere to Noble’s code of conduct, policies, and procedures.
• Perform additional duties as assigned.

Qualifications

• Current State of Wisconsin Registered Nurse License or Nurse Compact License required. 
• Outpatient clinic experience, preferably in Family Medicine. 
• 3-5 years of nursing experience preferred.  
• Supervisory experience of an interdisciplinary team preferred. 
• Knowledge of implementation and maintenance of QI program preferred.  
• Strong knowledge and ability to use MS Office and EPIC. 
• Basic Life Support (BLS) Certification required. 

 Require Skills & Abilities

• Strong ability to work independently and collaboratively in team settings.
• Capable of managing high-pressure, stressful situations with professionalism.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong interpersonal skills to build effective relationships with patients, providers, and staff.
• High ethical standards and adherence to nursing professional ethics.
• Exceptional organizational skills and attention to detail.
• Effective time management with proven ability to meet deadlines.
• Proficient in Microsoft Office Suite and electronic medical record systems.

Why Join Noble?

• A mission-driven organization where your voice matters
• Supportive, team-based environment with a focus on patient-centered care 
• A culture of accountability, teamwork and respect

Be Noble.  Be Part of Something Bigger.

Make a difference with every conversation. 

It is the policy of Noble Community Clinics to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.