- Junior
- Oficina en Birmingham
Receptionist | Part time
Central Birmingham
We have an exciting opportunity for a corporate receptionist to take full ownership of the front of house services at a fabulous office building in central Birmingham, (ten minutes from New Street station).
You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing events and pop ups that help to create a community vibe for all working in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.
This is a fixed term contract for up to ten months to cover a period of maternity leave.
Hours and Salary
Role one – 8.00am to 1.00pm Monday to Friday. £16,575 pa.
Role two – 12.30pm – 5.00pm Monday to Friday. £14,917 pa.
Key Responsibilities
Reception responsibilities
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Meeting, greeting and registering all visitors to the building – following the appropriate sign-in processes
- Managing deliveries, including couriers and post
- Developing a local amenities information file, drawing on your knowledge of the local area
- General administration
- Producing weekly update reports
General management of the building
- You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
- Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
- Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
- Produce a weekly update report for key stakeholders
Tenant engagement
- Researching pop ups / events and other agreed initiatives - aimed at creating a community vibe in the building to increase enjoyment for those working in the offices
- Developing relationships with local businesses to find supporting offers and freebies
- Research and develop an e newsletter for tenants to communicate activities and drive participation
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and thrive in an environment where you are required to multitask
- Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
- Competent Microsoft office user, with a knowledge of how to use social media app’s and Canva
Benefits
- Company pension
- Referral programme
- Wellness scheme, including a 24-hour confidential helpline and access to an online GP
- Company events
