ATTRACTIONS TECHNICIAN en Family Entertainment Group LLC

Description

STATUS AND SCOPE: Reports to General Manager or Technical Manager where applicable. 

FLSA STATUS: Non-Exempt

QUALIFICATIONS

• High School diploma and some technical training.
• Minimum one years of technical experience or equivalent training through classwork or previous employment.

PURPOSE

• Establish minimum standards of performance.
• Provide training and incentive for job completion and advancement.
• Facilitate teamwork and efficiency through clear division of responsibilities.

OUTCOMES

• High company operating performance.
• 100% guest satisfaction. Exceed expectations.
• Service and quality excellence across all departments and disciplines.
• Highly trained and capable work force.
• Assured staff and guest safety.
• Compliance with all company, regulatory and federal requirements.

Requirements

General:

• Adhere to all company policies and procedures.
• Maintain professional conduct and appearance at all times.
• Communicate effectively up and down the organizational structure.
• Complete special projects or additional work requests made by management on time.
• Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.
• Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers.  
• Demonstrate continued improvement of knowledge and skills as it relates to your position. Your work should be free of excessive errors and meet all standards of the position.
• Maintain a well-organized, clean and clutter free work area and warehouse.
• Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.
• Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.
• Follow up on commitments and assignments in a timely manner.
• Meet with your supervisor at minimum quarterly to discuss results to date and future direction.
• R.E.A.C.H.

Job Specific:

• Troubleshoot, repair, and perform preventive maintenance on attractions to minimize down time. Attractions should be kept in a like new condition. 
• Assist in the coordination with the Technical Manager or General Manger to develop a preventive maintenance plan.
• Acquire parts for attractions from new or existing sources with the goal to minimize parts expense.
• Manage parts ordering and use. Update web-based tracking system timely.
• Communicate all attraction problems or operational issues with the Technical Manager or General Manager.
• Work full shifts when scheduled; whether working alone or scheduled as the second person on a busy night shift. An employee must be on location all hours of the day from opening to close without exception.
• Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.
• Assist in cleaning attractions. If applicable assist with loading games with tickets, filling Instant Win merchandise and perform other game room attendant duties when working alone or scheduled as the second person on a busy night shift.
• Ensure that the token changers are full of tokens and working properly and ticket stations are empty and working properly where applicable.
• Display instant win prizes so that they are appealing the customer and the cost of goods sold falls within guidelines where applicable.
• Ensure that token collecting and storage and other security procedures are strictly followed where applicable.
• Perform a weekly collection of games when required where applicable.
• Assist other locations in set up, tear down, attraction moves or improving their operations.
• Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data.
• Maintain effective leadership and working relationships with all departments and company personnel in accordance with the FEG Employee Policy and Procedure Handbook. Manage staff according to the standards and policies set forth by the company.
• Any other legal duties as required by the General Manager.