Quality Improvement Coordinator en AMPLA HEALTH

Description

GENERAL PURPOSE:

Under the supervision of the Director of Quality, the Quality Improvement (QI) Coordinator is responsible for gathering and reconciling patient data from multiple data sources to ensure that quality metrics are accurate. The QI Coordinator will also utilize standing orders to close quality gaps.

MAIN RESPONSIBILITIES AND DUTIES:

1. Performs data queries in the Electronic Health Record (EHR), focusing on HEDIS and UDS measures.
2. Create clinician/care team report cards to be distributed to clinics.
3. Identify missed opportunities based on quality dashboard data. Act on this data by performing outreach to patients and utilize standing orders to close gaps.
4. Track and support patients when they obtain services outside the health center which results in reports needed to meet quality metrics.
5. Reconciles patient data to ensure that outside reports are entered into our EHR following workflow for data capture.
6. Validates quality data to ensure accuracy.
7. Collects, organizes, and distributes data from multiple sources to support the quality department.
8. Participates in committee meetings when requested.
9. Provides on-site support for clinicians and staff as needed for quality workflow assistance.
10. Performs Quality Assurance audits to verify that quality workflows are being followed in the clinics.
11. Reports to Director of Quality any data outliers which may require further investigation/validation by our IT team.
12. Collaborate with the IT team to develop quality workflows and training.
13. Communicate with various Ampla Health departments to share quality information.
14. Provide data for continuous quality improvement.
15. Attend regular meetings with the Director of Quality.

QUALITIES &CHARACTERISTICS

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s employee, Board of Directors, and vendors.
2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
3. Strives to learn more and is receptive to learning different ways of doing things.
4. Displays enthusiasm toward the work and the missions of Ampla Health.
5. Goal orientated, self-motivated and organized

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1. Completion of Medical Assistant Program and Certification required.
2. Associate degree or equivalent, preferred.
3. Proficient in the use of Electronic Health Record, Microsoft Word and Excel.
4. Ability to create spreadsheets and graphs.
5. Ability to type a minimum of 40 wpm.
6. Ability to use general office equipment such as computer, typewriter, copy machine, telephone, etc.
7. Auditing experience required.
8. QA/QI experience required.
9. Strong problem solver.
10. Possesses outstanding interpersonal skills, including excellent written and verbal skills.

COMMUNICATIONS SKILLS

1. Must have neat and legible handwriting.
2. Must be able to interact with patients courteously and calmly
3. Ability to communicate well with the public

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS         

Works will with patients in a generally comfortable environment office. Employees must possess the following physical requirements:

1. Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly in order to communicate information to clients and staff
2. Able to move up to 40 lbs. (small equipments, supplies, etc.)
3. Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents.
4. Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

Qualifications

GENERAL PURPOSE:

Under the supervision of the Director of Quality, the Quality Improvement (QI) Coordinator is responsible for gathering and reconciling patient data from multiple data sources to ensure that quality metrics are accurate. The QI Coordinator will also utilize standing orders to close quality gaps.

MAIN RESPONSIBILITIES AND DUTIES:

1. Performs data queries in the Electronic Health Record (EHR), focusing on HEDIS and UDS measures.
2. Create clinician/care team report cards to be distributed to clinics.
3. Identify missed opportunities based on quality dashboard data. Act on this data by performing outreach to patients and utilize standing orders to close gaps.
4. Track and support patients when they obtain services outside the health center which results in reports needed to meet quality metrics.
5. Reconciles patient data to ensure that outside reports are entered into our EHR following workflow for data capture.
6. Validates quality data to ensure accuracy.
7. Collects, organizes, and distributes data from multiple sources to support the quality department.
8. Participates in committee meetings when requested.
9. Provides on-site support for clinicians and staff as needed for quality workflow assistance.
10. Performs Quality Assurance audits to verify that quality workflows are being followed in the clinics.
11. Reports to Director of Quality any data outliers which may require further investigation/validation by our IT team.
12. Collaborate with the IT team to develop quality workflows and training.
13. Communicate with various Ampla Health departments to share quality information.
14. Provide data for continuous quality improvement.
15. Attend regular meetings with the Director of Quality.

QUALITIES &CHARACTERISTICS

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s employee, Board of Directors, and vendors.
2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
3. Strives to learn more and is receptive to learning different ways of doing things.
4. Displays enthusiasm toward the work and the missions of Ampla Health.
5. Goal orientated, self-motivated and organized

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1. Completion of Medical Assistant Program and Certification required.
2. Associate degree or equivalent, preferred.
3. Proficient in the use of Electronic Health Record, Microsoft Word and Excel.
4. Ability to create spreadsheets and graphs.
5. Ability to type a minimum of 40 wpm.
6. Ability to use general office equipment such as computer, typewriter, copy machine, telephone, etc.
7. Auditing experience required.
8. QA/QI experience required.
9. Strong problem solver.
10. Possesses outstanding interpersonal skills, including excellent written and verbal skills.

COMMUNICATIONS SKILLS

1. Must have neat and legible handwriting.
2. Must be able to interact with patients courteously and calmly
3. Ability to communicate well with the public

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS         

Works will with patients in a generally comfortable environment office. Employees must possess the following physical requirements:

1. Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly in order to communicate information to clients and staff
2. Able to move up to 40 lbs. (small equipments, supplies, etc.)
3. Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents.
4. Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.