Field Service Technician, Dock & Door en Associated Solutions

Field Service Technician - Dock & Door

Why Choose Associated?

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience:

• Flexible Work Schedule: Choose between a 4-day work week with 10-hour shifts or a 5-day work week with 8-hour shifts, providing options that suit your lifestyle.
• Compensated Travel Time: Enjoy paid travel time after the initial 30 minutes per day, recognizing and valuing your time spent in transit.
• Comprehensive Benefits: Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, and more.
• Equipment and Tools: Receive company-provided hand tools and work with a well-maintained company service van equipped with a company-paid gas card for your convenience.
• Incentives and Support: Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development.
• Wage range for this position based on experience:  $27 - $38 per hour

To view our benefits, visit our careers page at:

www.associated-solutions.com/careers

General Summary:  To perform scheduled maintenance and simple repairs on (Dock Doors, Dock levelers, Dock Locks, etc) in a timely and thorough manner.  Additional Equipment SM Models will be added as skill levels increase as determined by FSM and SMFT or Team Leader.  To provide complete customer satisfaction in a polite and professional manner.

Duties & Responsibilities

• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Performs Scheduled Maintenance (SM)on Dock and Doors for contracted customers according to the OEM Manual and company policies and procedures.
• Performs minor repairs found during an SM to ensure optimal uptime of customer equipment.
• Effectively communicates to Team Lead or SMFT, repairs that require follow up from a Level I, II or III technician.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides scheduled maintenance narratives (written and verbal) for customer, and submits paperwork for time worked and SMs completed in a neat, accurate and timely manner.
• Maintains part inventory and supplies in truck.
• Maintains service truck to ensure that it is clean, organized and hazard free inside and out
• Ensures that regular maintenance is performed on service truck (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Responsible for maintaining tools, personal or company supplied that are required for performing the job effectively and safely.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.

Knowledge, Skills, & Abilities

• Knowledge of reading schematics, maps, blueprints, and manuals.
• Knowledge of mechanical, electrical, hydraulic, and material handling equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to exhibit a professional demeanor and develop customer relations and superior service.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes and hand tools.

Education & Experience

This position requires a minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.  Excellent people skills and verbal communication is necessary.  Must possess a valid driver’s license and maintain a good driving record.  

Physical Requirements
This position involves a mix of sitting, standing, and movement throughout the day. Team members should be comfortable with:

• Lifting & Carrying: Regularly lifting up to 50 lbs., and occasionally handling heavier loads up to 100 lbs.

• Movement: Frequent bending, kneeling, crouching, climbing, balancing, reaching, pushing, and pulling.

• Communication: Regular talking and listening are required to ensure safety and teamwork.

EOE: minority/female/disability/veteran

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