IT Support Specialist en RedBuilt

RedBuilt™ is a leading engineered wood products, structural components, and construction systems supplier to the commercial construction industry across North America. Our continued reputation for unparalleled customer service and support goes back over 50 years.  

We are built on safety, customers, careers, community, and the structures we shape.

And we’re growing...

Join Our Dynamic IT Team! We currently have an exciting opportunity for a PC Tech to join our small, tight-knit team in Stayton, Oregon. This position is perfect for a motivated, hands-on IT professional who thrives in a collaborative environment and is eager to grow their skills across a broad range of technologies.

As an integral part of our IT team, you will support the full spectrum of IT infrastructure—software, hardware, and end-user systems. This is a hands-on role where you'll gain exposure to a wide variety of platforms and business-critical technologies.

This isn’t just a helpdesk queue role. We’re looking for someone who doesn't wait to be told what to do—someone who takes ownership of problems, investigates deeply, and implements sustainable, long-term fixes. You’ll be empowered to analyze root causes, challenge assumptions, and improve how we do things.

While prior experience is appreciated, we’re committed to helping you develop. You'll receive on-the-job training, and we’ll cover the cost of relevant certifications and technical development. This role offers the opportunity to make an immediate impact—particularly in areas such as PC deployment—and continue growing in your IT career.

RedBuilt is committed to continuous growth and will support this candidate with educational assistance and job-related training.

What You Bring to the Team

• Ability to work independently with minimal supervision
• A strong sense of responsibility and accountability
• Willingness to take initiative and solve problems proactively
• A mindset to learn, grow, and adapt in a dynamic IT environment
  • A passion for root-cause analysis and solving problems the right way—not just applying short-term fixes
  • Curiosity, drive, and a hunger to grow beyond a support role into a strategic technical thinker

Ideal Candidate Profile

This role is built for someone who's ready to move beyond reactive support and into proactive problem-solving. If you've spent a few years on a helpdesk but feel ready for a challenge where you can contribute to real systems architecture and solutions—this is your opportunity.

We’re especially interested in candidates who:

• Are naturally curious and love debugging complex technical issues
• Think beyond “getting it working” to ask “how do we prevent this again?”
• See IT as a system to improve, not just a service to support
• Are ready to take the lead on problems without waiting for a ticket to be assigned

Key Responsibilities

• Use company-designated tools and established processes to complete assigned tasks
• Maintain data integrity across all relevant systems
• Spend significant time learning on-the-job under direct supervision

Required Qualifications

• CompTIA A+, Network+, or equivalent industry certification
• Basic familiarity with PC hardware/software troubleshooting and modeling concepts
• Strong written and verbal communication skills for end-user interactions
• Strong willingness to learn and follow documented procedures
• A collaborative, “roll up your sleeves” attitude with strong follow-through
• Detail-oriented with excellent planning and execution skills
• Deep technical knowledge in at least one IT domain

Preferred Qualifications

• Hands-on experience with Windows 10/11 deployment and imaging tools. 
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience using remote-support tools.
• Ability to work occasional off-hours or weekend shifts as needed
• Experience in manufacturing environments
• Ability to lift and move equipment weighing up to 50 lbs.

If you’re not afraid to dig deep, take ownership, and turn problems into opportunities—we want to hear from you.

Reports to: IT Support Specialist II

FLSA Classification: Non-Exempt

Job Type: Full-time

Pay: Up to $48k/year, DOE

Work Location: Stayton, OR

Benefits: 

• 11 Paid Holidays
• Paid Time Off
• Paid Community Service
• Health Benefits (Medical, Dental, Vision)
• FSA/HSA Options
• 401k Retirement Plan with Employer Matching
• Opportunity for bonus
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Company Paid Basic Life and AD&D Insurance
• Company Paid Short Term Disability
• Voluntary Long-Term Disability
• Voluntary Life and AD&D Insurance
• PPE Support: We provide our associates with all basic PPE required for the job. We also have a PPE reimbursement policy to support our associates with the cost of prescription safety glasses, custom molded hearing protection, and safety boots.

RedBuilt is an equal opportunity employer.

Must take pre-employment drug test and a background check which includes criminal records to be considered for the position.

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the IT Support Specialist role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.