- Professional
- Oficina en Stamford
SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Service Manager
Stamford | 80-100 % | Reference 7294
What You Will Do
provide high service quality to customers for a set of services which has the potential to be customer facing as needed
ensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of services
prioritize incident resolution with a particular focus on limiting customer impact and efficient communication in the event of a service outage as an immediate action
proactively manage improvement and service planning in a forward-looking approach
recommend and drive quality improvements
work on improving the service framework, good practices, processes, and tools, participation as a part of the team and accountable for joint success
What You Bring
proven strong experience in an IT service management role, broad experience in Software Development Life Cycle and DevOps practices
ability to dive into technical details, as well as customer targeted communication
analytical skills
proficiency in English
experience in financial information, with Market and Reference Data experience
Strong commitment to the SIX Values: Ownership, Trust, Customer Focus and Collaboration
If you have any questions, check out our FAQ page or call Anthony Mills at +44 207 550 5407.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
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