Senior Client Services and Resourcing Manager en Home Group

%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ENewcastle upon Tyne%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EPermanent, Full Time (37.5 hpw) Monday to Friday%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ESalary circa £30,000 (depending on experience)%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EOn-Call shift payments of £14.30 per session%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EHome, a place where you belong%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EWe have an exciting and rare opportunity for a passionate and experienced leader to join our amazing team. You%27ll have full responsibility for managing our Central Resource Team, which provide workforce support to services across the region in Newcastle, Northumberland, North and South Tyneside and Gateshead.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAlongside this, you%27ll manage and improve how we recruit, roster and retain our brilliant teams, ensuring we have the right people in the right place, at the right time. If you%27re energised by building teams, delivering quality services, creating smarter systems and doing all of that with a positive and inclusive leadership style, then this is the job for you!%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat%27s in it for you?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E34 days leave (including bank holidays and %22me day%22)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EPaid time off for volunteering%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EMatching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ESave up to £1140 yearly with health cash plan, covering dental, optical and therapies%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ECareer path with development and an excellent training package%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EExcellent benefits and rewards including supermarket discounts and travel expenses%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EColleagues really matter to us, that%27s why we%27re the 10th best place in the UK for Wellbeing.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EJob Details%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EYou%27ll primarily work Monday to Friday 9am-5pm, however we are open to considering a working pattern that works for you%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EYou%27ll be based in Newcastle with flexible working and the ability to shape your week%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EThe role involves some travel across the region, but you will manage your diary and commitments%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAble to use technology to update records, communicate with others and undertake reporting and analysis%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EYou%27ll need an Enhanced DBS check done and we pay for that%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EA full driving license is desirable%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EIf you would like to have a chat about the role and what it might entail, please give Steph a call on 07468 474 901 or reach out on Microsoft Teams.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3ETypical day as a our Senior Client Services and Resource Manager%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ELead our Central Resource Team across the region%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EOversee the Academy (induction) and Our of Hours services%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EEnsure commitments are met and identify opportunities to improve services%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EManage budgets and KPI%27s using data, insights and customer feedback to drive performance and innovation%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EMaintain strong stakeholder and agency relationships and represent Home Group regionally%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EDevelop a flexible, sustainable staffing model, reducing agency reliance while ensuring seamless service delivery%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EYou%27ll go home each day knowing that you have helped changed our customers lives for the better, here, working for one of the top 10 Great Places to Work in the UK.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EYou have%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EStrong people management skills to inspire, develop, and lead multiple services, addressing behaviours misaligned with our values%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EEmpathy and understanding of customers%27 situations, with a passion to advocate and make a difference%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EExperience delivering support in housing or care and collaboration with communities through events%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAbility to thrive in a fast paced, dynamic environment%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAnalytical skills to manage budgets, track performance and ensure targets are met%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EKnowledge of housing operations, including compliance, voices, tenure and basic housing law%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Ci%3EWe can%27t sponsor you due to certificate limits. We review this regularly.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EOur Team%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EYou are going to be joining a close-knit, supportive leadership team, where everyone is super experienced, dedicated, and passionate about reshaping services to meet real customer needs. You%27ll also work closely and manage some of our brilliant bank and relief workforce team.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EYou will work closely with the Operations Manager, Steph, who will be your mentor and Manager.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EA Place where you belong%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EGreat thigs happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EFind out more%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EClick %3Cstrong%3EAPPLY NOW%3C/strong%3E to view our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://ukshgstoragepr.blob.core.windows.net/jobdescriptions/band4/Senior Client Services Manager .pdf%22%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ESenior Client Services Manager job Description (known internally as Senior Client Services Manager)%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E, %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us%22%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3Efind out about us%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E and get help applying. Roles may close early, so don%27t miss out! You can also check out %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/benefits-and-rewards%22%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3Eour benefits%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E on our website. If you need any adjustments to help you in the process, email us at %3C/span%3E%3Cspan style=%22color:#00828D;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%[email protected]%3C/span%3E%3C/p%3E Solicitar ahora