Homeoffice Quality Assurance Specialist en Urban Strategies
Urban Strategies · Arlington, Estados Unidos De América · Remote
- Professional
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JOB TITLE Quality Assurance Specialist | PROGRAM Post Release Services | REPORTS TO Program Director/ | |
LOCATION Florida | JOB TYPE Full-Time Exempt | WORK SCHEDULE Five Days per Week, 40 Hours per Week |
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General Description
The Quality Assurance Specialist is responsible for the monitoring and compliance of the HS/PRS program. The Quality Assurance Specialist will assist in developing policy and procedures, conduct desk monitoring/site visits, and facilitate quality assurance training for employees.
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About You The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, and families grow in development and in education. You are also a personable, energetic, and empathetic leader who can manage multiple staff and projects in a prioritized manner to meet our internal Urban Strategies goals of all current Refugio Performance Standards.
You have the following Competencies: •Ability to provide guidance and support to staff. •Excellent communication and interpersonal skills. •Ability to work independently and as part of a team. •Attention to detail and ability to maintain accurate records. •Adapt to unexpected circumstances, think critically and is resourceful. •Ability to work well under pressure and manage multiple tasks simultaneously. •Adapt to frequent changes and bring new ideas and innovations to the workplace. •Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork. |
Minimum Qualifications
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What You’ll Be Doing
- Perform internal audits and case record reviews.
- Develop and update instruments used to measure programmatic goals and outcomes.
- Process and input data as needed through various internal and external data collection and reporting systems.
- Assist departments in reporting and determination of outcomes through the Monthly Quality Improvement Compliance Meeting.
- Conduct monitoring site visits, inspections of offices, review case files, and interviews with staff, sponsors, and children.
- Provide technical assistance, support, and on-going guidance to ensure service provisions are being met.
- Assist and guide programs with creating policy and procedures.
- Evaluates case files, internal database and portal for documentation and completeness.
- Conduct audits or content review of cases (physical and electronic) to ensure proper reunification progress or identify delays. Address findings with supervisors.
- Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
- Monitor child and family services, ensure timelines are being met, confirm appointments are made, and conduct follow-up interviews with sponsors and child.
- Facilities policy and quality assurance training that promotes professional growth and compliance.
- Able to react to change productively, fast-paced environment, and handle other essential tasks as assigned.
- Work evenings, and on call as needed to assist with programmatic services.
- Attend external and internal program training and meetings when required.
- Employer retains the right to change or assign other duties to this position.
About Urban Strategies
Urban Strategies exists to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. | |
COMPANY CULTURE | Our work is driven by our three core values:
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BENEFITS |
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PERKS |
Otros empleos |
