- Professional
- Oficina en Auburn Hills
Position Summary:
Wellness Specialists are responsible for providing patients a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transend. The Wellness Specialist role shares qualities between that of; a Consultative Sales Rep/Account Manager, and Strategic Health Adviser. The role of Wellness Specialist is a performance-based opportunity responsible for building and managing their own book of business, converting leads into sales through consultations and committing to on-going customer service. The position’s success relies upon repeated execution of consultative sales and customer satisfaction.
The Wellness Specialist is responsible for providing patients with a dedicated point of contact to receive high quality and personalized service regarding the healthcare products provided through Transcend.
Duties and Responsibilities:
- Works directly with prescribing physicians to identify treatment plan for patients.
- Oversees and counsels’ patients on the execution of their treatment plan.
- Possesses detailed knowledge of Bio-identical Hormones, Peptides, SARMS, overall Health & Wellness.
- Remains updated of any new product and regulatory changes in the industry.
- Demonstrates superior customer service and maintains relationships with assigned patient accounts.
- Updates each CRM profile with detailed and accurate information.
- Expected to maintain a high standard of professionalism in their verbal and written communications.
- Follows established sales operating procedures and best practices.
- Meets all performance expectations and regulatory requirements.
- Remains HIPPA compliant and represents the company in a unified fashion.
Knowledge, Skills and Abilities:
- Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries)
- High adaptability to an everchanging & challenging environment
- Ability to interact effectively with diverse customer base via phone, email and via Zoom.
- Excellent verbal and written communication skills
- Must be detail oriented and possess a high level of accuracy.
- Willingness to work collaboratively and ability to demonstrate effective teamwork.
- Ability to prioritize work and meet deadlines.
- Must be self-starter and results driven.
- Sensitivity to confidential documents and information
- Demonstrate the ability to build and sustain a strong network for their book of business.
Experience and Education:
- Previous experience in customer service, clinical administration, or related sales experience preferred.
- Bachelor’s Degree in business and/or health sciences preferred.
- Proven track record of organically converting prospects into sales.
- Experience with CRM software, social medial applications & Microsoft Office
- Genuine interest in pharmaceutical products related to wellness, quality of life, hormones, and other therapies.
