VALET SUPERVISOR - NORTH LAS VEGAS VA MEDICAL CENTER en VetPride Services

The Valet Supervisor is responsible for overseeing daily valet operations to ensure a safe, efficient, and courteous experience for all guests and clients. This role includes supervising valet attendants, managing shift coverage, addressing customer concerns, and ensuring company policies and procedures are followed. We provide a free vehicle parking and retrieval program at the VA Medical Center for Military Veteran patients. VetPride Services prioritizes the recruitment and hiring of Veterans and military personnel.

Location: North Las Vegas VA Medical Center, 6900 North Pecos Road, North Las Vegas, NV 89086

Primary Duties and Responsibilities 

• Supervisor, direct, and support valet attendants/drivers during assigned shifts.
• Properly schedule valet team to stay within contracted hours on weekly basis. 
• Ensure timely, safe, and professional vehicle parking and retrieval services.
• Assist in hiring, firing, and disciplinary actions of employees. 
• Maintain accurate records of vehicle keys, tickets, and valet logs.
• Complete daily shift reports and incident documentation as required.
• Serve as the primary point of contact for customer inquiries and resolve concerns professionally and promptly.
• Enforce company safety and service standards, appearance guidelines, and operational procedures.
• Perform access control responsibilities for the valet area. 
• Closely inspect all vehicles for any damage and record any findings on valet ticket. 
• Abide by all rules and regulations set by the Veterans Affairs Medical Center. 
• Communicate regularly with management regarding staffing, operational needs, and guest feedback.
• Work closely with Regional Manager. 
• Perform other duties as assigned. 

Qualifications & Skills 

• Valet experience preferred, but not required. 
• Must have 1+ years management experience. 
• Must be able to work 40 hours a week M-F.

• Technical capabilities and basic computer knowledge.

• Must be at least 18 years of age.
• Applicant must have the ability to drive vehicles with automatic and manual transmissions. 
• Possess and maintain a valid state issued driver license.
• Must pass and maintain a criminal background check and have a clean motor vehicle record. 
• Must pass a pre-employment drug screen. 
• Regularly work outdoors in inclement weather including rain, snow, heat and cold. 
• Strong customer service skill and be able to respond calmly and professionally when handling conflict. 
• Consistent attendance and reliability is a requirement. 
• Ability to understand and speak basic English in order to communicate with valet customers and co-workers. 
• Regularly stand for long periods (6-8 hours).
• Ability to lift up to 30 pounds. 
• Must have the ability to work independently and within established guidelines, follow directions, and work well with others.

Experience Requirements 

• 1-year management experience.
• 1-year experience driving manual and automatic transmissions. 
• Valet experience preferred, but not required. 

Benefits

• Paid Time Off
• Sick Leave
• Paid Federal Holidays
• Access to 401k
• Retention Bonuses
• Cell Phone Stipend