Outpatient Operations Specialist en North Central Health Care

Outpatient Operations Specialist Opportunity:

The Outpatient Operations Specialist assists and supports the Outpatient Director in ensuring day-to-day functioning of outpatient services through the delivery of high-quality care. The position focuses on collecting and monitoring performance metrics, to ensure compliance with regulatory standards and support quality initiatives. The Specialist ensures that quality person-centered care is provided to patients and clients who are served in Outpatient by ensuring adherence to applicable DHS regulations and Joint Commission Standards and program policies/procedures are followed. The specialist works collaboratively with Outpatient leadership, Revenue Cycle programs and all leadership throughout NCHC, and community partners.

Compensation and Benefits:

• The pay range for this role is $26.59 - $28.95, based on experience and education.
• This is a full-time, on-site position working weekdays 8:00am – 4:30pm.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program and more.
• As an employee of NCHC, you could be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!

What Qualifies You:

Required Education and Experience:

• Bachelor’s degree from an accredited institution
• Two or more years of experience in outpatient health care or a related area.
• Valid WI drivers license and use of a personal vehicle
• Excellent customer service skills
• Intermediate knowledge of computers and computer programs such as Microsoft Word, Microsoft Excel, Outlook Email, etc.
• Ability to establish and maintain positive working relationships with interdisciplinary team including physicians, therapists, and nurses.
• Ability to effectively communicate in both written and verbal forms
• Keyboarding skills including ability to use an Electronic Medical Record
• Exceptional phone etiquette
• Ability to accurately gather, interpret and track data
• Ability to multi-task
• Excellent attention to detail

Preferred Qualifications:

• Bachelor’s degree in human services or healthcare administration related field
• Prior experience working in an outpatient clinic setting
• Previous leadership experience

What an Outpatient Operations Specialist does at NCHC:

• Assists Director with the day-to-day operations of assigned team(s) with responsibilities for data collection, data analysis, quality assurance within the outpatient department, and overall operational outcomes.
• Gather data from various sources including electronic medical record, surveys, and reports.
• Design and implement data collection processes that promote compliance and accuracy.
• Ensure data integrity through regular audits and quality checks.
• Ensures compliance with relevant federal, state, and regulatory/accreditation regulations.
• Works with Director on operating budget performance related to Outpatient services.
• Coordinates onboarding of new staff.
• Works in conjunction and collaboratively with Patient Access Manager to ensure efficient operations and reduce write-offs.
• Coordinates response and documentation for incident reports.
• Operationalizes master schedules created by Patient Access for all Outpatient providers.
• Coordinates onboarding of new staff.
• Provides financial support through resource allocation and budgetary adherence
• Assists Director with workflow optimization and works with IMS to enhance efficiency within the department
• Pulls data/prepares reports to provide administrative assistance in departmental improvement.
• Represents Outpatient as requested on agency and community committees.
• Partner with Quality department to identify regulatory trends (NRC, TJC, DHS) to present to Director to help inform policy/procedure/operational/clinical change.
• Involvement and leadership in activities related to Quality Improvement.
• Facilitates department meetings as needed.
• Orders supplies as needed.
• Assist with policy & procedure development as needed.

About North Central Health Care:

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.