Intern en City of Pico Rivera, CA

About the Department

The Department 

The Administration Department is comprised of six principal operating divisions: City Council, City Attorney, City Manager, City Clerk, Information Technology and Pico Rivera Innovative Municipal Energy (PRIME). The Administration Department handles a wide range of administrative functions providing overall administration, oversight, coordination, and direction to City departments, striving to provide responsive and consistent customer service to the community and its employees.  It ensures that all departments are applying policy consistently and moving forward in the direction of City Council's priorities and goals.  Additionally, the Office of the City Manager provides each City Department supervision and service-level objectives as directed by the City Council.

Position Duties

As an Information Technology Intern, you may assist with the following:

IT Front Desk Support:

• Handle and collect tickets via phone, web app, mobile app, and in person.

• Provide basic support over the phone or via email, addressing user queries promptly.

Ticket Management:

• Assist in triaging incoming tickets, categorizing them based on priority.

• Ensure proper follow-up and set appropriate expectations for resolution.

Basic Troubleshooting:

• Address common IT issues such as software installation, password resets, and printer connectivity.

Inventory Documentation:

• Maintain accurate inventory records and document procedures.

• Create and update internal knowledge base articles and step-by-step guides for common IT issues.

Secondary Responsibilities:

• Assist with organizing network cables and equipment in server rooms or offices.

• Help monitor network traffic and identify issues under supervision.

• Assist in setting up or configuring Wi-Fi access points for new or relocated employees.

• Support new employees with account setup, device configuration, and access to necessary software.

• Provide basic user training on software applications and IT tools.

• Create simple user guides for internal software tools and systems.

Minimum Qualifications

Eligibility/Enrollment Requirements: 

Applicant must be enrolled in a part-time or full-time degree-seeking program at an accredited college or university at the time of application and throughout the duration of employment. 

Must be at least 18 years old.

GPA Requirement:
Must have and maintain a cumulative Grade Point Average (GPA) of 2.5 or higher on a 4.0 scale.

Knowledge, Skills & Abilities:

• Strong written and verbal communication
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and time-management skills

Application and Selection Process:

Prospective interns must complete the City’s on-line job application, which includes submitting a résumé, transcript (official or unofficial), letter of interest, and proof of enrollment.

Selection and salary placement will be based on qualifications, interview performance, and departmental needs.  Selected candidate(s) must successfully pass the City's criminal background check and physical assessment prior to receiving a final offer.

The City reserves the right to terminate the internship at any time with or without cause, or if the student no longer meets eligibility requirements.



PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands or arms.  The employee occasionally walks and stands and lifts and moves records and documents weighing 20 pounds or less.

Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret data and situations; use math and mathematical reasoning; learn and apply new skills or information; perform highly detailed work on multiple concurrent tasks; work under changing and intensive deadlines with frequent interruptions. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works under typical office conditions, and the noise level is moderately quiet.

Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities that are associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification and may be requested to perform job-related responsibilities and tasks other than those stated in this specification.  In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

Other Qualifications

• Must possess a valid Class C California Driver's License and a safe driving record throughout the course of employment.  City employees are registered with the Department of Motor Vehicles, Employee Pull Notice Program.
• Proof of car insurance (to be eligible for mileage reimbursement).

 

TESTING:   Candidates who pass all qualifying phases (minimum qualification review, written and/or oral examination) will advance to the hiring department who will have access to a pool of candidates to initiate the selection process. Please note that the time frame for the recruitment timeline will vary. We will keep our applicants posted as we progress in the recruitment process.   

 

FINAL FILING DATE:  Recruitment will remain open until the position is filled; however, we reserve the right to close the recruitment at any time without prior notice. Selection of applicants will be on a first come, first served basis.  As employment applications are received, they will be immediately reviewed.

SELECTION PROCESS:

It is your responsibility to ensure that all information provided is correct and complete on the application and/or supplemental responses. Incomplete applications and/or supplemental responses will not be accepted.  Resumes will be accepted in addition to, but not in lieu of, the required application materials (such as a copy of high school diploma, G.E.D. equivalent, and/or typing certificate, if applicable).  This is a competitive process; therefore, be thorough in your responses.  Your application will only be accepted if it clearly shows you meet the requirements. The information you give regarding your experience and education will determine your eligibility and is subject to verification at any time. False statements will be cause for disqualification, removal from the Eligibility List, or discharge from employment. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you have supervised staff, indicate how many. Based on a review of application materials, the best qualified applicants will be invited to participate in the testing process to further evaluate their job-related experience, education, knowledge, skills and abilities.

It is recommended you use a personal email address on your application instead of a work email address. Notifications during this recruitment will be sent by email only (regardless of the notification preference selected during the on-line application process). Notifications will be sent to the email address that is listed on your online application.

For more information regarding this recruitment, please email Human Resources, at spena@pico-rivera.org

 

Employees in this position are regularly scheduled to work up to 28 hours per week and are not eligible for inclusion in the regular, permanent employment service of the City and do not receive medical benefits. Such employees serve at the pleasure of the appointing authority and are classified as at-will employees.  

 

Physical/Background Check

Upon conditional offer the selected candidate will be subject to background and reference checks and will be required to satisfactorily complete a post offer physical examination including a drug screen at the City's expense. 

 

At-will Classification

Members in this job classification are considered at-will employees and serve at the pleasure of the appointing authority. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

 

Emergency Disaster Worker

City employees are registered as an Emergency Disaster Worker and must take an oath.  In the event of a declared emergency, City employees shall initially remain at work, or if recalled, shall report to work after completing critical personal and family emergency responsibilities.

 
Equal Opportunity Employer

The City of Pico Rivera is an Equal Opportunity Employer and prohibits unlawful discrimination on the basis of race, religious creed, color, national origin, ancestry, disability (mental and physical), legally protected medical condition (genetic characteristics), marital status, sex, gender, gender identity, gender expression, age, military or veteran status, sexual orientation, genetic information or any other bases protected by federal law (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 and the American with Disabilities Act of 1990) state or local law. The City of Pico Rivera does not discriminate or any other basis protected by law, in its employment policies or practices.  

 
Americans with Disabilities Act (ADA) Compliance

The City of Pico Rivera provides reasonable accommodations for qualified individuals under ADA, considering each situation on an individual basis. Individuals with qualified disabilities who need reasonable accommodation during the selection process must specify the accommodation needed, in writing, for the application and/or interview phase. If you have questions, please contact the Human Resources Department staff: [email protected].

 

City of Pico Rivera Human Resources, 6615 Passons Blvd., Pico Rivera  CA 90660

 

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