D&T Senior Program Manager - Networks (Pune, IN) en Aramex

Purpose of the Job

The Snr. Programme Manager is responsible for managing and overseeing complex IT projects from inception to completion, ensuring they are delivered on time, within budget, and to the specified quality standards. This role involves strategic planning, resource allocation, risk management, and leading IT project teams to achieve project goals. The Snr. Programme Manager maintains strong communication with stakeholders, manages project budgets, and ensures compliance with relevant regulations and quality standards. They monitor project performance, implement continuous improvement practices, and document all project activities. Ultimately, the Snr. Programme Manager ensures the successful delivery of IT projects, driving technological advancements and supporting the organization’s strategic objectives.

The overall purpose of this role is to:

• Offer strategic direction to ensure projects align with the overarching goals and objectives of the organization's IT or Technology strategy.
• Oversee the technical and operational aspects of project delivery, ensuring adherence to best practices and standards.
• Manage project budgets effectively, ensuring resources are allocated optimally to achieve project objectives.
• Lead and motivate project teams, providing guidance and support to project managers and analysts across various projects.
• Act as the central point of coordination and reporting for all projects within the IT or Technology portfolio.
• Develop and enhance internal capabilities necessary for the successful delivery of projects, fostering a culture of continuous improvement and skill development.
• Develop risk management strategies, monitor project risks, and provide timely resolution of issues to minimize project disruptions.
• Ensure transparency and visibility of project performance through regular and comprehensive reporting to stakeholders and executives.
• Govern the portfolio of initiatives, overseeing planning, budgeting, monitoring, and reporting, and ensuring compliance with organizational standards and policies.
• Maintain strong communication channels with stakeholders, providing updates on project progress, performance, and any significant issues or exceptions to senior management.
• Manage change effectively within projects, ensuring business readiness and minimizing resistance to change through effective communication and stakeholder engagement.

Job Description

Customer:

• Ensure adequate involvement of project stakeholders throughout the project lifecycle, especially in complex multifunctional projects with multiple workstreams.
• Conduct post-project reviews and ensure realization of project benefits.
• Develop a communication strategy to keep stakeholders informed about project plans, risks, issues, and overall project status, considering the high level of business process and technical complexity.
• Implement quality assurance processes and metrics to monitor and ensure adherence to quality standards throughout project execution, managing significant risk and interdependencies effectively.

People:

• Foster a culture of drive and achievement, setting clear targets and promoting ownership of project outcomes.
• Cultivate an inclusive environment within the Technology delivery team, encouraging open dialogue, a growth mindset, celebrating excellence, and ensuring commitment to successful delivery and quality.
• Lead with purpose and values, enhancing the employee experience within the team, especially in projects with medium internal and external teams (50+ resources).
• Promote continuous improvement and advocate for modern project delivery practices, supported by effective governance, particularly in projects requiring exceptional focus and proven delivery in business or technical specialties like Finance, Operations, Cyber, etc.

Operations:

• Instill a project management culture within the Digital and Technology team, adopting methodologies and tools to support successful project delivery, especially in managing multiple large projects (two-three projects) or multiple smaller projects simultaneously.
• Continuously identify opportunities for process improvement and efficiency gains within project management practices, particularly in projects with medium degrees of business and technical change.
• Provide clarity to portfolio stakeholders on Technology strategic deliverables and the path to achieving Technology strategy goals.
• Take a pragmatic approach to decision-making, balancing risks, costs, and rewards in project planning and issue resolution.
• Coordinate the integration of traditional on-premises networks with evolving cloud-native designs to support hybrid enterprise needs
• Manage external vendor performance and SLAs across telecom providers globally, ensuring compliance with commercial and technical obligations
• Drive adoption of best practices in network infrastructure-as-code, automation, and service observability

Financial Results:

• Develop, own, and implement cost-effective strategies to manage project budgets in accordance with Aramex's Delegation of Authority (DOA) and governance policies, ensuring optimal resource allocation and financial stewardship.
• Provide accurate and timely financial reporting on project expenditures, budget variances, and financial performance against strategic objectives, considering the multi-million-dollar budgets and benefits of the projects.

Job Requirements - Experience and Education

• A university degree in Management Information Systems, computer Science or related field is essential.
• Minimum 12–15 years of experience in IT, with at least 9–11 years in leading complex, multinational network and infrastructure projects, including experience in:
• Global SD-WAN rollouts and ISP consolidation
• Network segmentation and security zone implementations
• On-prem to cloud network transformation across hybrid environments (Azure, AWS, OCI)
• Strong understanding of network governance, performance management (NPM/APM), cloud connectivity models (VPN/Direct Connect/ExpressRoute), and high availability designs.
• Strong understanding of IT Governance, processes, and methodologies – waterfall and agile methodologies and qualifications, especially in environments with high levels of business process and technical complexity.
• Excellent leadership, communication, and analytical skills.
• Excellent Knowledge of performance evaluation techniques and key metrics.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in project management tools and software.
• Experience with IT performance management frameworks (e.g., ITIL, COBIT).
• Certification in project management (e.g., PMP, PRINCE2).
• Strong persuasion and negotiation skills, including conflict resolution skills.

Leadership Behaviors

Skills