DSN Trainer en None

General Job Description:

The DSN Trainer is responsible for implementation, configuration, training, and re-engineering of practice operations to support the successful adoption of new clinical applications and optimize operational workflows. As a subject matter expert (SME) for the administrative and revenue cycle day to day operations, this role works collaboratively across the enterprise to educate new and existing non-clinical staff regarding the company's practice management electronic medical record. Engagement with internal customers begins with building relationships and continues through implementation as well as on-going participation in platform development activities and optimization.

Essential Duties and Responsibilities:

• Acts as a SME for administrative and revenue cycle day-to-day operations, as well as platforms charged with successfully implementing and supporting new clinical applications.
• Serves as a point of contact for non-clinical teams during the implementation process, on-site go-live support, and post-implementation phase, including optimization.
• Partners with the Clinical Excellence team to create, utilize, and implement a customized training curriculum to train and instruct the clinicians on the use of clinical applications effectively.
• Analyzes and documents the requirements of a physician's office and clinical workflow as they pertain to the implementation of clinical applications.
• Supports and promotes systems standardization, utilization, and best practices for the administrative technology platforms.
• Promotes system security, and patient confidentiality and helps ensure compliance with applicable laws and regulations (i.e., HIPAA).
• Assists in designing and delivering training and development programs based on both enterprise and individual needs.
• Monitors and reviews the progress of non-clinical teammates. Assesses training effectiveness, identifies improvement opportunities and implements changes to the practice management software training.
• Partners with offices to improve existing workflows to leverage clinical applications and document, review, and train future state workflows.
• Designs and configures clinical software in the most efficient manner to support the physicians' office operations requirements.
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree required
• 1-2 years of experience in outpatient day-to-day operations.
• Operational experience with EMR/EHR system(s)
• Previous experience with workflow analysis/documentation, end-user training/support, and system testing
• Software implementation and/or training in the healthcare environment
• Ability to work with various levels and departments across the organization and external stakeholders
• Travel up to 50%

Preferred Qualifications:

• Experience with DSN Cloud software
• Experience working with computer networks and software development