Service Delivery Manager en TTEC

%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22color: #000000;%22%3EYour potential has a place here with TTEC%26rsquo;s award-winning employment experience. As a Service Delivery Manager working Onsite in Mohali, India, you%26rsquo;ll be a part of bringing humanity to business. #experienceTTEC%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22color: #000000;%22%3EOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in India says it all!%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3EWhat You%26rsquo;ll be Doing%3C/b%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color: #000000;%22%3EDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you%26rsquo;ll support and motivate your team to make sure they%26rsquo;re on track to meet client goals. You%26rsquo;ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You%26rsquo;re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3EDuring a Typical Day, You%26rsquo;ll%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EImprove the key success metrics associated with goals.%26nbsp;These include:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level2 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3ECustomer Satisfaction Score%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level2 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EService Level Goals%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level2 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EQuality Goals%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3ECoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EBring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%; margin: 12.0pt 0in 0in 0in;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3EWhat You Bring to the Role%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2; tab-stops: .5in;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EMinimum 1 year call center or equivalent work experience%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EContinuously promote a performance-driven culture and always work towards reaching for amazing%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EConsistently mentor and inspire others %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3ECustomer focused mindset%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-margin-top-alt: auto; mso-add-space: auto; text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EUnderstanding, interpreting, and manipulating data for reporting%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3EWhat You Can Expect%3C/b%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo1;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3ESupportive of your career and professional development%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo1;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EAn inclusive culture and community minded organization where giving back is encouraged%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo1;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EA global team of curious lifelong learners guided by our company values%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo1;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EAsk us about our paid time off (PTO) and wellness and healthcare benefits%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo1;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3EAnd yes... a great compensation package and performance bonus opportunities, benefits you%27d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22color: #000000;%22%3EUse if Non US based role: Visit %3Ca href=%22https://mybenefits.ttec.com/%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3Ehttps://mybenefits.ttec.com/%3C/span%3E%3C/a%3E for more information.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3EAbout TTEC%3C/b%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color: #000000;%22%3EOur business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22color: #000000;%22%3ETTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22color: #000000;%22%3E#Onsite%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E Solicitar ahora