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Customer Service Representative - Enteral/DME en Binson's Health Care

Binson's Health Care · Center Line, Estados Unidos De América · Onsite

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🚨 Now Hiring: Customer Service Representative - Enteral/DME

📍 Location: 26834 Lawrence Ave., Center Line, MI 48015
🕗 Schedule: Monday–Friday | 8:30 AM – 5:00 PM



At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.


🚀 The Role: Customer Service Representative - Enteral/DME

This role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments.


🔍 What We're Looking For

  • High School Diploma or equivalent 

  • At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!

  • Strong verbal & written communication skills

  • Proficient in using computers and managing data

  • Experience with multi-line phone systems

  • Highly organized and detail-oriented

  • Calm under pressure and compassionate with every caller


🛠 What You’ll Be Doing

  • Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support

  • Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs

  • Process physician orders, verify insurance, and ensure orders are complete and ready to go

  • Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction

  • Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly

  • Resolve concerns, answer questions, and make sure patients feel cared for every step of the way

  • Work with internal teams to keep communication flowing and patient care seamless

💡 Perks & Benefits

  • Competitive pay 💰

  • Full benefits: Medical, Dental, Vision & Life Insurance 🏥

  • Paid time off + floating holiday 🌴

  • 401(k) Retirement Savings Plan 💸

  • Training and growth opportunities 🚀

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