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Operations Manager en RAS Logistics

RAS Logistics · Richmond, Estados Unidos De América · Onsite

65.000,00 US$  -  70.000,00 US$

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At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1. 

Position Summary:

The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.

Key Responsibilities:

  • Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
  • Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
  • Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
  • Recruit, onboard, and train delivery contractors and support personnel.
  • Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
  • Resolve escalated delivery issues and customer complaints promptly and professionally.
  • Collaborate with the corporate team to implement new policies, technologies, and process improvements.
  • Maintain a culture of accountability, performance, and continuous improvement.
  • Ensure compliance with DOT regulations and all applicable safety protocols.

Qualifications:

  • Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
  • 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
  • Proven ability to manage teams, contractors, and time-sensitive logistics.
  • Strong analytical, organizational, and leadership skills.
  • Proficient with logistics software, route planning tools, and Microsoft Office Suite.
  • Excellent communication and conflict resolution skills.
  • Familiarity with DOT and safety compliance regulations.
  • Must have a valid driver license

Job Type: Full-time

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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