IS Help Desk Technician en Tillys

Who We Are

At Tillys, we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life — both in-store and online.

Position Summary

We’re looking for an IT Support Specialist to provide first-level technical support at Tillys. In this role, you’ll help troubleshoot hardware and software issues, support retail store systems, set up new equipment, and keep things running smoothly across our offices and stores. If you have 1–2 years of help desk experience, strong problem-solving skills, and enjoy working in a fast-paced retail environment, this could be a great fit for you!

Key Responsibilities

A typical day may include:

• Provide first level desktop support, phone support, remote tolls, and desk-side method.
• Respond in a timely manner to Trouble-Tickets submitted to the Call Center queue for support and ensure all trouble tickets are closed to quality standards.
• Undertake new installs of PC’s, Toshiba SurePOS/HP RP9 registers, Cisco phones, and peripheral POS/office equipment. 
• Work with field techs providing guidance/instruction to resolve IT related issues in retail locations. 
• Undertake office moves; single units or small/medium project based. 
• Undertake simple patching and networking tasks. 
• Undertake fault finding on all deployed office technologies, hardware, and software. 
• Undertake Windows/MAC office product configuration and fault finding. 
• Undertake Windows OS/Mac iOS configuration and fault finding.
• Maintain basic inventory level control, emphasizing cleanliness and organization of the storage area. 
• Repair and troubleshoot damaged/returned office and POS equipment. 

Qualifications

Your experience brings:

• Ability to learn quickly and apply knowledge.
• Working knowledge of corporate retail environment.
• 1-2 years of Help Desk experience preferred.
• Must be able to fulfill all Essential Duties and Responsibilities listed above.
• Ability to reprioritize projects frequently.
• Must have ability to multitask.
• Must lead by example.
• Must be punctual and work planned schedule.
• Must maintain a clean and organized work environment at all times.
• Volunteers willingly for additional responsibilities.
• Remain open and adaptable to change and new challenges for growth.
• Evaluate current methods and suggests alternative and/or improvement when applicable. 
• Maintains exemplary degree of professionalism with all company employees.
• Ability to define problems, collect data, establish facts and use basic problem-solving skills.
• Proficient in use of Excel, MS Word, and other MS Office software. 
• Ability to support Mac iOS in an enterprise environment is a plus.
• Able to effectively utilize basic office and POS equipment. 
• Must have and maintain a good driving record. 

Education & Experience

• 1–2 years of … experience preferred, ideally in a retail environment
• High School Diploma required

Work Environment & Physical Demands

• Professional office setting with low to moderate noise
• Ability to sit or stand for extended periods
• Occasionally lift/move up to 20 lbs. and navigate stairs
• Frequent walking and movement between floors/departments
• Reasonable accommodation is available to support individuals with disabilities
• Typical office environment with low level noise exposure.

Leadership & Team Development

While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.

Compensation

Hourly Range: $19 – $23/hr. 
Final offer will be based on experience, skills, and qualifications.

What to Expect

Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location: Irvine, CA — minimum of 5 days per week in-office.

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount – In-store and online
• Discount Programs – Save on travel, events, and more
• Employee Sample Sales – Major deals on favorite brands
• Wellness & Social Events – Fitness programs, parties, and team outings
• Weekly Office Snacks – Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.

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