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Customer Service Coordinator- Route Service Division en Plymate, Inc.

Plymate, Inc. · Shelbyville, Estados Unidos De América · Onsite

$37,440.00  -  $43,680.00

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Customer Service Coordinator – Route Service Division
Location: Shelbyville, IN
Company: Plymate, Inc.
Job Type: Full-Time (4 Ten-Hour Days: Monday–Thursday Option Available)

Plymate is seeking a highly organized and customer-focused Customer Service Coordinator to join our Route Service Division. This full-time role offers a Monday through Thursday schedule with four ten-hour days, providing a great work-life balance.

Key Responsibilities:

  • Manage route settlement activities for our Route Service Representatives (RSRs)
  • Respond to customer service inquiries from both internal and external customers
  • Handle incoming calls and emails
  • Create and update service incidents using Alliant (our route software system)
  • Coordinate workflow with other Service Coordinators
  • Perform data entry and filing
  • Collaborate with internal departments on service-related matters
  • Redirect contract-related inquiries to District Managers
  • Schedule special deliveries
  • Troubleshoot customer service issues
  • Process daily Alliant invoice runs
  • Work with Accounts Receivable on credit/billing issue resolution and maintaining accurate contact records
  • Support the team with other administrative duties as needed

Requirements:

  • Demonstrated experience in an office setting
  • Proficient in PC software, including Microsoft Outlook, Word, Excel, and PowerPoint
  • Prior customer service experience preferred
  • Highly organized and detail-oriented
  • Ability to multitask and manage time effectively
  • Self-motivated with a proactive approach to problem-solving
  • Strong verbal and written communication skills

Why Join Plymate?
 We are a family-owned company known for our strong team culture and commitment to excellence. If you enjoy a fast-paced environment, take pride in helping customers, and thrive on collaboration, this may be the perfect fit for you!

Apply today and become part of a team where your contributions make a difference every day.


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