- Professional
- Oficina en Jacksonville
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EAs a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what%27s possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EBy expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than %243.5 billion in annual revenue through our people%27s focus on excellence and a culture that values everyone%27s voices and collaboration.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ETo continue laying the groundwork and challenge what%27s possible for our business, we seek to partner with individuals ready to elevate their careers with us.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ESUMMARY:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E This role is responsible for overseeing a team of Account Managers, maintaining and growing customer relationships, ensuring service excellence, and identifying new opportunities to grow volume and margin.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EGENERAL RESPONSIBILITIES:%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ELead and mentor a team of Account Managers, providing coaching, performance feedback, and development planning. Own the customer lifecycle post-sale: onboarding, engagement, retention, upselling, and renewal. Serve as the escalation point for customer issues, ensuring timely and effective resolution. Develop and implement account management fundamentals %26amp; strategies that support Land Transportation Pillars. Partner with sales, operations, and carrier sales to deliver consistent, high-quality service to customers. Use data and KPIs to monitor account health, identify risks, and drive performance improvements. Identify cross-sell and upsell opportunities, supporting revenue growth through account expansion. Report on account performance, customer satisfaction, and team metrics to senior leadership. Ensure all customer activities and communications are accurately tracked in CRM or TMS systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EEDUCATION:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Bachelor%27s degree in business, transportation, logistics or related field; or a combination of post high school and equal experience may be substituted for education.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EEXPERIENCE:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E 4 - 6 years%26rsquo; experience with transportation and logistics for truck and rail shipments.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E5 or more years%26rsquo; experience in truck brokerage or IMC business. Past experience leading a team is preferred. Experience in the brokerage/logistics/3PL industry is highly preferred. Strong understanding of freight, transportation modes, and supply chain dynamics. Proven leadership, coaching, and team development skills. Excellent customer-facing and internal communication skills. Analytical mindset with a focus on KPIs, forecasting, and process improvement. Proficient in CRM systems (e.g., Salesforce/McLeod) and transportation management systems (TMS).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ETECHNICAL PROFICIENCY:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Proficient with Microsoft Office products, including Excel, Outlook and Word. Proficient with computer programs that are used to manage and match shipment movements. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ECOMPETENCIES:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate strong communication, negotiation and problem-solving skills with proven leadership ability. Ability to train others. Ability to demonstrate excellent organizational and communication skills, both written and verbal. Ability to demonstrate knowledge of DOT regulations. Ability to function effectively with, or as part of a team. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Knowledge of environmental and legal issues that affect transportation of various commodities. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EJOB SCOPE:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Position impacts multiple business units/segments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EWORKING CONDITIONS:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Solicitar ahora
%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EEDUCATION:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Bachelor%27s degree in business, transportation, logistics or related field; or a combination of post high school and equal experience may be substituted for education.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EEXPERIENCE:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E 4 - 6 years%26rsquo; experience with transportation and logistics for truck and rail shipments.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E5 or more years%26rsquo; experience in truck brokerage or IMC business. Past experience leading a team is preferred. Experience in the brokerage/logistics/3PL industry is highly preferred. Strong understanding of freight, transportation modes, and supply chain dynamics. Proven leadership, coaching, and team development skills. Excellent customer-facing and internal communication skills. Analytical mindset with a focus on KPIs, forecasting, and process improvement. Proficient in CRM systems (e.g., Salesforce/McLeod) and transportation management systems (TMS).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ETECHNICAL PROFICIENCY:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Proficient with Microsoft Office products, including Excel, Outlook and Word. Proficient with computer programs that are used to manage and match shipment movements. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ECOMPETENCIES:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate strong communication, negotiation and problem-solving skills with proven leadership ability. Ability to train others. Ability to demonstrate excellent organizational and communication skills, both written and verbal. Ability to demonstrate knowledge of DOT regulations. Ability to function effectively with, or as part of a team. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Knowledge of environmental and legal issues that affect transportation of various commodities. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EJOB SCOPE:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Position impacts multiple business units/segments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EWORKING CONDITIONS:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Solicitar ahora
