B3_Telecaller_Mumbai (Mumbai, MH, IN) en Cloud Business Solutions | SAP S/4HANA & AI | SAVIC

Position: Telecaller
Location: Mumbai
Experience Required: 3–5 years (4 years preferred)
Employment Type: Full-time

Key Responsibilities

• Handle inbound and outbound calls to customers, clients, and prospects.

• Generate leads, follow up with potential customers, and convert inquiries into sales.

• Maintain customer records, update CRM, and ensure timely follow-ups.

• Explain company’s products/services clearly and professionally.

• Build and maintain positive relationships with customers to achieve retention.

• Meet daily/weekly/monthly targets for calls, conversions, and collections.

• Resolve customer queries and escalate unresolved issues to the appropriate team.

Required Skills & Qualifications

• Minimum 3–5 years of experience as a Telecaller/Customer Care Executive/Sales Caller.

• Excellent communication skills in English, Hindi, and Marathi (local language preferred).

• Strong persuasion, negotiation, and customer-handling skills.

• Ability to work under pressure and meet targets.

• Good computer knowledge (MS Office, CRM tools).