Customer Experience Specialist – National City Harley-Davidson

About Us

Position Overview

What You’ll Do

• • Make 100+ outbound calls per day to leads and inquiries
• • Send 60+ emails and 60+ texts daily to follow up and confirm appointments
• • Schedule and confirm customer appointments for test rides and consultations
• • Maintain 100% follow-up on all sold bikes
• • Log every interaction and activity in our CRM
• • Work closely with the sales team to ensure smooth hand-offs
• • Stay certified on Harley-Davidson models through HDU
• • Submit daily checklists and participate in weekly phone training

What We’re Looking For

• • Energetic communicator who’s comfortable on the phone
• • CRM experience preferred (we’ll train the right candidate)
• • Strong attention to detail and follow-through
• • Call center, BDC, or sales support background is a plus
• • Excitement for Harley-Davidson culture and brand
• • Motivated self-starter who thrives in fast-paced teams

Pay & Perks

Benefits

• • Medical, Dental, and Vision Insurance
• • 401(k) with Company Match
• • Paid Time Off and Paid Holidays
• • Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes®
• • Harley-Davidson University Training and Certification
• • Career Advancement Opportunities within the Wise Riders Dealer Group
• • Team Events and a Passionate, Rider-Driven Culture

Apply Now