Hybrid FreshDirect Express Outbound Team Leader PM (Manhattan) en FreshDirect

The Outbound Team Leader is responsible for the Outbound Team’s daily operations. The Outbound Team Leader has a mastery of all outbound functions (pick, checkout, and trip build). The Outbound Lead balances performing all outbound functions as needed—and at an expert level—with coaching associates and refining processes.

Responsibilities:

• Identify and develop the strengths of outbound associates 
• Provide coaching to outbound associates based on observations and hourly and daily reports 
• Resolve conflicts among associates, or escalate appropriately 

• Conduct daily Outbound huddles and translate stated goals into actions for your team 
• Understand, and maintain awareness of, business metrics for individuals in the outbound team 
• Analyze productivity reports to manage area-specific capacity and move labor between outbound functions 
• Perform all outbound functions as needed, at an expert level 
• Perform regular quality and safety audits in your work area 

• Contribute to written End of Shift (EOS) Recaps for your area(s) 
• Count and order operational inventory: checkout bags, bag bottoms, gloves, rubber bands, pick carts, trip building rolling racks, delivery totes 

• Input from JD
• Must be able to lift 50 pounds.
• In a workday: standing/walking 6-10 hours or more
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires the following motions: bending, twisting, squatting and reaching
• Exposure to FDA approved cleaning chemicals, loud noises, flashing lights
• Constant exposure to temperatures: <-10 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators)
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
• Ability to work in other areas of the business as needed

Education and Qualifications:

• 6+ months experience working in a warehouse, manufacturing, or food processing environment 

• Expert ability in all outbound functions 
• Demonstrated comfort with arithmetic and basic data analysis 
• Demonstrated listening skills and ability to give feedback firmly and compassionately 
• Demonstrated ability to speak and write clearly in English 
• Bilingual (Spanish/English) preferred 

Note: The pay rate for this role is $19.00 per hour.  

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field. 

Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

• A flexible and generous paid time off plan
• 20% off at freshdirect.com and significant markdowns at our employee market
• 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
• Regular events and barbecues for employees

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.