Hybrid Service Delivery Officer-SRGTASC-Government BusinessRegional sales en Kotak Mahindra Bank Ltd
Kotak Mahindra Bank Ltd · Delhi, Indien · Hybrid
- Professional
- Oficina en Delhi
- Manage service and operation for Embassies & diplomat clientele.
- Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
- Responding to client inquiries on documentation, account activities, statements and product and/or service information.
- Coordinating with support functions, CPC/RPC/Trade/Treasury for account opening, account servicing & Trade related transactions.
- Meeting existing clients regularly, active day-to-day interaction, understanding their needs & providing best in class service & solutions.
- Responsible for ensuring that all auditble points are recorded and maintained as per the process.
- Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
- Ensuring that mails/ communications coming from clients are handled promptly
- Maintaining a strong business relationship with branch banking team & other concerned departments
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