Homeoffice Account Director en Cactus Communications Services Pte. Ltd.

Job description:

Cactus Life Sciences is a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events.  

The Account Director (AD) is responsible for managing and maintaining the overall health of accounts, via optimized client relationships. In parallel, they drive organic growth across their accounts and client networks. The AD supports delivery teams to achieve business excellence for their clients across the medical communications mix, identifying and flagging gaps in service offerings where there is a need.

Job responsibilities:

1. Client management

• Collaborate with Client Service Director (CSD) to develop KAPs and maintain client engagement plan to ensure successful delivery of anticipated annual fee
• Along with Medical Account Lead, build and maintain solid relationships with clients to ensure account sustainability and growth
• Work with executive sponsor or CSD to mobilize lead clients for annual medical planning and book of work scoping (as well as additional capabilities where necessary)
• With the support of Executive Sponsor/ CSD to develop client onboarding meetings, establish ways of working and ensure biannual health checks are undertaken
• Proactively manage client expectations, ensuring service levels are being met. Where needed work with Executive Sponsor/ CSD to create and drive forward risk mitigation plan(s)
• Update CRM/Excel (client meetings, objectives, financial insights) for account(s)
• Willing to travel to client meetings and for onsite responsibilities
• Manage portfolio of $1.5 - $2M USD (dependent on service mix)

 

2. Strategic and commercial insight

• Work with Executive Sponsor/ CSD to ensure awareness of client’s enterprise-level vision, mission, and values
• Ensure awareness and implementation /guardrails of internal processes and MSA-specifics, cascading insights to broader team
• With support of Executive Sponsor/ CSD to understand clients’ environment including asset needs (both simple, strategic & unmet) provide solutions at the right time, in the right way and for the right cost
• With support of Executive Sponsor/ CSD explore clients’ goals and challenges aligning account activities/service mix (in partnership with Medical/Scientific Account lead) to ensure the best possible experience/outcome for clients
• Ensure firm knowledge of therapy area, product, and asset landscape (ensuring internal and client teams are aware of updates)
• Have a working knowledge of broader client environment e.g., governing body limitations such as ISMPP/ABPI/Sunshine Act, and evolving opportunities such as social media and AI to ensure best possible solutions for accounts and service offerings

 

3. Account team leadership

• Drive account performance through:
  -Fostering working relationships with internal teams
  -Understanding roles/responsibilities of account team members, optimising account performance through their interactions and interdependencies
  -Deep knowledge of live projects and their objectives
  -Cascading client feedback to the team and where necessary utilise support of Executive Sponsor/ CSD to reframe and brief where necessary
• Responsible for project briefings and client debriefs, ensuring key learnings and improved ways of working are accommodated in onward account service delivery. Utilise Executive Sponsor/ CSD support where necessary for strategic projects
• Regularly review (monthly) performance of account team (quality/project recoveries/timelines/fee vs forecast)
• With support of Executive Sponsor/ CSD, facilitate team changes ensuring succession planning, account integration, and pro-active client communications
• Cascade your thorough understanding of client, internal processes and MSA account specifics to account team, to facilitate ongoing adherence (including compliance training, Sunshine/EFPIA reporting, AE reporting, financial aspects etc.)
• Supporting, mentoring and coaching team members to further their professional development and inspire high performance. Line management of team members

 

4. Business development

• Have a thorough knowledge of Cactus Medical capabilities and service offerings and apply through identification of opportunities for new projects based on client needs (within existing TA). For new TAs, collaborate with Executive Sponsor/ CSD to activate new asset opportunities
• Sustain and grow account by:
  -Development and implementation of KAPs with input from Medical Account Lead and cross-functional partners (with sign off from Executive Sponsor)
  -Gaining support of Executive Sponsor/ CSD to run regular brainstorming sessions for account growth, with Medical Account Lead
  -Arranging regular (quarterly min.) review meetings with clients to:
    * Review status (performance and satisfaction)
    * Prospectively plan future work
  -Developing proposals (with support where required) on existing accounts to drive organic growth
• Tracking clients (and flagging to Executive Sponsor/ CSD) as they move on to new roles for onward sales outreach

 

5. Financial/KPI accountability

• Strong knowledge of organisational metrics and what is needed from account teams
• Support Executive Sponsor/CSD with MSA content /amends in readiness for negotiations and interactions with procurement
• Manage and report on performance vs Key Account Plans
• Action client invoicing with finance team, ensure accurate monthly financial reporting, development of SoWs/BoWs, reconciliations, out of scope tracking, charging and corrective onward team action, fee vs forecast, and blue-sky projects for onward pipeline gaps
• Secure organic and new service lines to meet account targets
• Ensure formal approval (from Finance and Executive Sponsor) obtained before any discounts, rebates, and write-offs are provided to the client
• Where possible, develop streamlined / efficient reporting practices and circulate to broader client service team

#LI-Remote

Qualifications and prerequisites:

• Degree in life sciences or experience in medical communications/pharma
• 5+ years in healthcare communications (6+ months as Associate Account Director preferred)
• Strong client relationship skills with experience in small accounts, global programs, and KPI measurement
• Proficient in MS Office (e.g., Project), Adobe, AI tools, and digital/omnichannel platforms
• Strong knowledge of medical communications, client practices, and marketplace tactics to make sound decisions

Benefits of this role:

• Annual leaves, public holidays, personal days, and a special day off for your birthday
• Supportive leave options including maternity, paternity, and sabbatical opportunities
• Comprehensive health coverage for you and your family, including dental and vision care
• Holistic wellness support with access to medical, mental health, and specialist care
• Financial security through life assurance and income protection
• Retirement savings plan with employer contributions and flexible options
• Company-provided mobile phone to keep you connected
• Reimbursement for travel and business-related expenses

Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, three interviews with the hiring managers and peers, and HR interview round.

 

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

About Us:

At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.

Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

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