Hybrid Records and Services Specialist en Mount Holyoke College
Mount Holyoke College · South Hadley, Estados Unidos De América · Hybrid
- Professional
- Oficina en South Hadley
Job no:
R-0000002559Position Title:
Records and Services SpecialistFaculty or Staff:
StaffFull Time or Part Time:
Full timeIn-Person, Hybrid, or Remote:
In-PersonMinimum Starting Rate of Pay:
Rate of pay commensurate with experience
Start Date:
08/25/2025Job Description:
Mount Holyoke College is seeking candidates for the full-time non-exempt position of Records and Services Specialist in the Office of the Registrar.
We seek an energetic, hard-working, detail-oriented individual who will thrive in a demanding, fast-paced environment. Excellent interpersonal and communication skills are required, as is the ability to quickly learn and retain new procedures and policies.
The Records and Services Specialist position is key to the Registrar's office team, answering a high volume of inquiries from a broad base of faculty, students, administrators, parents and others, providing high-volume data entry support for many of the processes above, and providing clerical assistance to others on the team in support of all of the office’s responsibilities.
Duties / Responsibilities
Under the supervision of the Acting Registrar, the Records and Services Specialist will be responsible for a variety of tasks aimed at supporting the smooth operation of the Registrar’s office. Key responsibilities include:
Serve as the first point of contact for in-person, phone, and email inquiries regarding academic and administrative policies, procedures, and services.
Process and issue transcripts, certification letters, and verifications of degree conferral or attendance in a timely and accurate manner.
Perform detailed data entry into the student data system, spreadsheets, and other institutional systems, ensuring accuracy and consistency across platforms.
Assist in coordinating key office processes, including final exam administration, course registration, and five-college interchange registration.
Order office supplies, manage mailing services, and complete basic financial tasks such as deposits and reconciliations in compliance with Mount Holyoke’s financial policies.
Work closely with Registrar’s office colleagues to assist with both routine operations and special projects, contributing to the overall efficiency of the team.
This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously while maintaining a high level of accuracy and professionalism.
Qualifications
Bachelor’s degree and two years of relevant experience, or a combination of education and relevant records administration experience
Strong attention to detail with the ability to organize and complete tasks accurately
Excellent communication skills, both verbal and written, for explaining and enforcing policies with clarity and tact
Proficient in Word and Excel; familiarity with Google Suite (Gmail, Google Drive, etc.) is preferred
Ability to manage multiple priorities, meet strict deadlines, and quickly transition between tasks while maintaining efficiency
Preferred Qualifications
Previous work experience in higher education
Background Checks:
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants:
Apply online; application materials must include:
A cover letter summarizing interests and qualifications
A complete resume or curriculum vitae
For faculty positions, statements on mentoring, teaching, and research will also be required.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
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