Hybrid Visitor Experience Associate - copy en Virginia Commonwealth University (VCU)

Position: Visitor Experience Associate
Employee Class: Part-time Hourly / Part-time Student Worker
Anticipated Hiring Range: $15
Anticipated Hours/Week: 10 - 29

The Institute for Contemporary Art @ VCU is in need of friendly, motivated, and outgoing individuals to assist in strengthening the ICA’s mission to deepen relationships with the community. Visitor Experience Associates (VEAs) are responsible for welcoming visitors. All VEAs are expected to provide a high level of customer service while engaging with the public and ensuring guests adhere to ICA visitor policies, as well as maintain a strong understanding of exhibition content, programs, and events. 


Responsibilities:
- Provide excellent customer service as a primary point of contact of the ICA by greeting, orienting, and assisting visitors, while also providing general security of the art on display and ensuring guests adhere to ICA Visitor Policies
- Participate in professional and career development activities, full team and departmental meetings, and job/career trainings
- Contribute as needed to ICA interdepartmental tasks
- Maintain knowledge of ICA exhibitions, programs, events, and overall mission.
- Receive and respond to phone inquiries
- Greet and orient incoming tour groups
- Act as a liaison between front-of-house and ICA staff
- Assist with setup and breakdown of ICA public events and programs

Required Qualifications:
- Must pass a pre-employment background check
- Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
- An ability to calmly and effectively direct large crowds.
- Ability to work weekends, evenings, and some holidays.
- Ability to stand for long periods of time.
- Ability to establish and maintain effective working relationships with staff, volunteers, members of the VCU community, and the public.
- Ability to demonstrate tact and diplomacy

Preferred Qualifications:
- Customer service experience in hospitality, retail, or museum setting
- Enthusiasm for contemporary art and culture
- First Aid/CPR certification
- Experience operating a two-way radio
- Proficiency in Google Suite and/or Microsoft Office

Salary Range: 15.00

Position Details:

Department: 
Employment Type: H1 - Hourly
Restricted Status: No
FTE: .50
Exemption Status: Non-Exempt

Contact Information:

Contact Name: Emerson Tedder

Contact Email: [email protected]

Contact Phone: (804) 828-2823