Hybrid Office Operations Specalist en Well Care Health

PRIMARY JOB DUTIES

1. Responsible for running/compiling/working all daily / weekly / monthly reports for clinical operations.

a. Responsible for pulling all data needed for daily huddle calls and submitting to leadership team by 8am daily.

b. Agent Summary report

c. Unlocked OASIS report

d. Client Schedule report

e. Visit Audit report (over 120 minutes and less than 30 minutes) – OOM should rectify any discrepancies by working with clinicians to complete visit time change requests timely and OOM will complete the visit time change request workflow task to ensure prepared for payroll. 

f. PDGM LUPA Analysis report

g. Worker Productivity report

h. Client with no case manager report

i. On Call report

j. Open Event Stage report

k. Scheduling Requests report

l. Client Census report

m. F2F tracking/reporting- will report in huddle calls F2F needed and will continue follow up until obtained. Will report to DOO any F2F approaching 30 days from date of admission to home health services.

2. Daily works the coding records on hold report.

3. Assists leadership team weekly with reporting for soft close to prepare for timely Month End Close.

4. Assists the leadership team monthly with reporting to ensure timely Month End Close.

5. Participates as an active member of the scheduling team and will have a working knowledge of all the responsibilities of the Team Assistant to function as a TA as needed/requested.

6. Assist leadership to coordinate TA coverage during call outs/PTO.

7. Assist leadership to coordinate TA training and/or information sessions.

8. Assist with hospitalization tracking and/or obtaining information from EMR’s as needed to support F2F and/or documentation required for coding.

9. Perform other duties as assigned by RDO.

1.0       65%    QUALITY OF WORK:

1.1       40%   Responsible for daily/weekly/monthly reports for clinical operations

• Run and compile the following reports:
  • Agent Summary report
  • Unlocked OASIS report
  • Client Schedule report
  • Visit Audit report (over 120 minutes and less than 30 minutes)
  • PDGM LUPA Analysis report
  • Worker Productivity report
  • Client with no case manager report
  • On Call report
  • Open Event Stage report
  • Scheduling Requests report
  • Client Census report
  • Huddle reports
  • Soft Close/MEC reports
  • Assist with obtaining records needed for F2F/coding

1.2       10%    Daily responsibilities to work coding records on hold report.

1.3       15%    Participates as an active member of the scheduling team and will have a    working knowledge of all the responsibilities of the Team Assistant to function as a TA as needed. Assist leadership to coordinate TA coverage during call outs/PTO.

Assist leadership to coordinate TA training and/or information sessions

2.0       10%    PRODUCTIVITY

2.0       10%     Demonstrates the ability to use time effectively and prioritize assigned duties by:

• Plans and prioritizes work activities for maximum productivity and efficiency.
• Initiates and completes work assignments in a self-directed manner with minimal need for constant supervision.
• Assures the completion of assignments within the scheduled time frame.
• Serves on committees and councils as assigned.
• Reports any negative trends identified by reporting to leadership team.
• Other duties as assigned by management team.

3.0       5%      SAFETY

3.0       5%       Ensures the safety of clients and staff by adhering to and promoting safety and injury prevention measures in the workplace setting.

4.0       5%      ATTENDANCE AND PUNCTUALITY

4.0       5%       Effectively manages personal work schedule so that agency operations are uninterrupted as demonstrated by:

• Provides proper notification of absences or tardiness.
• Takes action to prevent and/or minimize recurring absences or tardiness.
• Coordinates scheduled time off with other members of the team to ensure adequate staffing.
• Adjusts personal time schedule when requested to accommodate agency needs.
• Plans so that personal requests for time off do not disrupt the workflow.

5.0       10%    TEAMWORK, MISSION AND VALUES

5.0       10%     Demonstrates positive interpersonal relations in dealing with all members of the organization as demonstrated by:

• Communicates in a positive and productive manner.
• Demonstrates respect for team members.
• Manages stress and personal feelings without a negative impact on the team.
• Participates in community outreach activities that promote the goals and objectives of the agency.
• Responds to all employees and clients in a courteous, sensitive, and respectful manner.

6.0       5%      CONFIDENTIALITY

6.0       5%       Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous, and compassionate manner.

JOB SPECIFICATIONS