Hybrid Help Desk III en BAE Systems

This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.

DUTIES AND DELIVERABLES 

• Provide custom complex A/V diagnosis and solution planning and design 

• Provide A/V equipment maintenance, repair and troubleshooting 

• Provide sound/mix board, speaker and microphone operation 

• Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements  

• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software 

• Report design, reliability and maintenance problems or bugs to management 

• Provide customer installation and training when applicable 

• Provide support to customer/users where the product is highly technical or sophisticated in nature 

• Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources. 

Alabama

73564

Public Trust

1st Shift

None

Intelligence Solutions (I&S)

Anniston

Desktop Support Technician

TST_BAE Systems Tech Sols&Svcs Inc

36205

Regular

Internal/External

0FF006_Homeland FEMA

United States

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Help Desk Support

Certified Technology Specialist (CTS) certification

45978

0%

Yes

Typically a High School Diploma and 2 years work experience or equivalent experience

Engineering & Technology

Full-time onsite