Hybrid Customer Service Representative- Veterinary en None

🐾 Part-Time Veterinary Customer Service Representative (CSR) – Flexible Hours, Zero Holidays, All Heart 🐾

Are you a people-person who also happens to love animals? Do you thrive in a team where collaboration, compassion, and high standards go hand in hand? Then we have the purr-fect opportunity for you!

🩺 About Us:
We’re a modern, forward-thinking veterinary hospital that prides itself on practicing gold standard, fear-free medicine—everything from dental radiographs to surgery and in-house lab diagnostics. But more than that, we’re a family. Our team has each other’s backs, celebrates wins big and small, and supports each other through even the wildest days (yes, even the ones with a Great Dane, a guinea pig, and a nervous chihuahua at the same time).

👩‍⚕️ About You:
You're the kind of person who can juggle a ringing phone, a warm greeting, and a slightly panicked client—without breaking a sweat. You understand that as a CSR, you’re not just answering calls and checking patients in—you’re the first impression, the warm welcome, and often, the calm in someone’s storm. Compassion, patience, and empathy are in your DNA.

✨ Position Details:

• Part-time with flexible hours (we’ll work with your schedule!)
• Morning or evening shifts available
• No holidays, closed Sundays
• Only 1–2 Saturdays/month
• Ideal for students, parents, or anyone needing flexibility

🔍 Your Superpowers:

• A friendly, outgoing personality that puts people (and pets) at ease
• Quick on your feet—able to multi-task like a boss
• Strong grammar and communication skills (you’ll be writing client communications and documenting doctor conversations)
• Tech-savvy: Comfortable with email, texting platforms, and online prescription services
• Problem solver with a cool head and a compassionate heart

🎯 Typical Tasks:

• Answering phones and scheduling appointments
• Welcoming clients and checking patients in/out
• Processing invoices and collecting payment
• Calling clients with follow-up info from our doctors
• Crafting clear, compassionate communications
• Supporting our medical team to ensure a seamless, fear-free experience for pets and their people

🌟 Perks:

• Generous employee discount
• Uniform stipend
• Journey Behavioral Health Program and Employee Assistance Program
• ADP LifeMart Discounts
• Monthly Bonus potential
• Supportive, positive team culture
• Exposure to gold standard veterinary medicine
• The occasional puppy kiss or kitten cuddle

If you’re ready to bring your whole heart to work—and want to do it in a place that feels like home—apply today. Let’s do great things together.