Remote ​B2B/Wholesale Customer Service Account Executive en Cutter & Buck, Inc.

The Cutter & Buck Mission 

Our Mission: From our roots in the Pacific Northwest, we will grow a global lifestyle brand for empowered people who share our genuine spirit to find new ways forward. 

Our Culture: We believe in iconic products, engineered for versatility, designed to be our consumer’s favorite. We believe in sustainability and efficiency in our products and in our processes. We believe technology enables global engagement with consumers, and powers a trusted experience for our customers. 

Our Location: 

This position is remote, home office based in specifically approved states of employment.  Approved States: Arizona, Delaware, Idaho, Indiana, Illinois, Massachusetts, Michigan, New Hampshire, New Jersey, Pennsylvania, South Carolina, Texas, and Washington state.  Shift availability until 5pm Pacific Time zone is required with a Washington, Idaho or Arizona location preferred.  Applicants will need to attest to meeting technical requirements for remote work functionality.  

Our Customer Service Team:   An upbeat, friendly, team environment; extensive training; the ability to work with a team as well as independently with minimal supervision.  Our benefits include remote workstation, employer sponsored medical/dental/vision benefits, paid leave programs (sick, 10 paid holidays and great discounts on company products).   

Customers today put their trust in companies that can fulfill orders quickly, are simple to deal with, and keep them informed of the status of their order from first submission to doorstep delivery.  

Customer behavior is becoming increasing dynamic. To save resources, high volume customers want to automate their order input process with us, while there are a growing number of customers that serve themselves entirely digitally through our websites. Finally, there remain customers that submit orders that need to be input into our system manually.  

In order for us to align all of these demands with behaviors, we must align our Order Input and Order Management Processes towards generating Production Ready Orders that can be fulfilled with the highest efficiency. 

Wholesale Customer Service Account Executive 

You are an important member of the Customer Service Team, focused on executing our order input and order management process so that we fulfill orders efficiently to provide a trusted experience and satisfy demand. Your role in these processes results in efficiency in our distribution and enhancement operations and transparency of information, and therefore faster service to more customers.   

Process Accountability: You will execute and continuously improve these processes efficiently and with accuracy in order to provide a trusted experience and satisfy customer demand. 

• Order Input Process  

• Email/Manual Orders 

• Indexing Orders in Document Management 

• Conexiom order input 

• Order entry into SAP from customer purchase orders 

• Digital Order Input 

• Manage exceptions and outbound communication documents 

• Communicate with customer to assure production ready orders 

• CBCorporate Orders 

• Provide new users with access to digitally satisfy needs themselves  

 Order Management Process  

• Orders reflect accurate status to ensure always-on transparency for the customer  

• Issue Resolution/Solution Finding  

• Confirmations and Communication with customers 

 Successful candidates will:

• Work assigned phone queue times.  This position will be required to have phone queue hours until 4pm PST.
• Be reliable and dependable with the ability to work occasional overtime if needed
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Have excellent written and verbal communications skills in English
• Demonstrate experience with Outlook, Word and Excel
• Demonstrate focus and attention to detail
• Work independently and with a team with minimal supervision

 Mindset and orientation:

• Adoption of Cutter & Buck’s Mission and Values.
• Maintaining a customer-first position.
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

 Work Environment:

• High energy, dynamic work environment where you have quick access to all areas of the organizations.
• May require overtime during seasonal periods as appropriate.

Our Workplace: Employees shall work in a non-hostile work environment.  That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.

Our Employees: Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave.  Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.

Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.  E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions.  A clear driving record may be required for Safety Sensitive and Sales positions.

Cutter & Buck, Inc. is a socially responsible company.

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