Hybrid Business Support Specialist II - Fleet Administration en City of Colorado Springs, CO

About the Department

Business Support Specialist II - Fleet Administration

The City of Colorado Springs is ready to welcome a Business Support Specialist II to the Support Services Department and Fleet Maintenance Division. As a Business Support Specialist II, you will perform a variety of clerical tasks such as managing maintenance schedules, general accounting/bookkeeping, scheduling and correspondence.  This position will undertake technical duties as assigned and provide information and assistance regarding department-specific policies and procedures.

Benefits Offered: Medical, Dental and Vision Insurance PERA Retirement Paid Time Off: Vacation, Sick, and Holidays Employee Medical Clinic and Pharmacy Wellness Programs, Fitness Classes and Gym Discounts Medical Management Programs Basic & Voluntary Life Insurance Short & Long Term Disability Long Term Care HRA and Flexible Spending Accounts for Health and Dependent Care Read more about our many benefits at this link: https://coloradosprings.gov/totalrewards

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is room to grow! Click this link to view the salary range for this position: 2025 Salary Schedule
 

• Coordinate all preventative maintenance appointments for the fleet; serve as the primary point of contact for internal City departments regarding maintenance scheduling, updates, reschedules, and inquiries
• Support ongoing improvements to preventative maintenance scheduling processes and related procedures
• Perform a variety of complex clerical and administrative tasks in support of Fleet Maintenance operations
• Prepare reports, memoranda, correspondence, and other written materials as needed
• Maintain calendars for assigned staff, including scheduling meetings, activities, and events
• Serve as the first point of contact for office visitors and callers; greet and assist individuals professionally and direct them to the appropriate department or personnel
• Respond to questions, complaints, and requests for information regarding department policies, procedures, and systems via phone, email, and the customer relationship management (CRM) system
• Research and resolve customer concerns by logging, tracking, and following up on all inquiries and issues using the appropriate systems
• Use a variety of software tools to enter data, research information, and support administrative and customer service tasks
• Provide solutions to routine and complex issues by answering questions and offering guidance
• Maintain accurate and organized manual and electronic records to support fleet administrative processes
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

• Proficiency with Microsoft Office (Word, Excel, SharePoint, PowerPoint, and Outlook)
• Excellent language, reading, writing, and spelling skills
• Ability to pivot tasks quickly and consistently demonstrate efficiency and flexibility
• Ability to manage time effectively

Position Duties

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• Three years of full-­time administrative support, clerical, or related support experience

Minimum Qualifications

• Two (2) or more years of customer service experience
• Experience working in a fleet or other automotive environment
• Experience using a fleet management system (Asset Works M5 or similar)

Other Qualifications

Physical Demands: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Machines, Tools, Equipment, and Work Aids: Computer, printer, copier, telephone, and standard office equipment.