Hybrid Trainer en Massachusetts Bay Transportation Authority, MA

About the Department

This position will plan, develop, and conduct training programs.   They will assess training needs and evaluate program result as well as consult technical and professional personnel on the planning and implementation of training programs.

Position Duties

• Facilitate in-person and virtual MassDOT/MBTA Anti-Discrimination and Harassment prevention training for both supervisory and non-supervisory staff, including direct field and overnight training sessions.
• Conduct MassDOT/MBTA Diversity program training for both supervisors and non-supervisory staff including district field training.
• Respond to MassDOT/MBTA employees and supervisors for class enrollment requests by phone, emails, and referrals from staff.
• Work with staff on document archiving and inquiries.
• Provide reliable and innovative civil rights EEO services and support internal and external customers while carrying out the mission of ODCR and MBTA/MassDOT and keep employees informed of their rights and responsibilities.
• Collaborate with all departments to ensure the effective and prompt delivery of training content in a professional, courteous, and cooperative manner.
• Assess training needs of employees by conducting surveys, communicating with employees or by reviewing training programs already in existence. 
• Consult with ODCR leadership to help select appropriate training courses, content and materials.
• Prepares and/or creates manuals, handbooks, brochures, directories, articles or other materials for training and references purposes.
• Ability to follow oral and written instructions.
• Assist with the organization of the Train-the-Trainer program for the diversity workshop, which trains in-house employees to co-facilitate Diversity: On the Road to Inclusion.
• Assist in the development, implementation, and delivery of programs for both mandatory and specialized training on civil rights, sexual harassment and other diversity issues.

• Evaluate participants' in-class progress and provide a written summary of progress for management.
• Provide onsite support during the implementation of new training.
• Maintain training database.
• Assist in creating and staging data in the training database for hands-on activities, based on instructions provided by Curriculum Designers and/or the Training Manager.
• Provide Curriculum Designers with ideas and suggestions for improving or enhancing established training programs to better meet the needs of the audience and/or trainer. (For example, provide scenarios and information for real life examples.)
• Correct/Update course materials.
• Perform all other duties and projects that may be assigned.

Supervision

• No direct reports.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• Two (2) years of training experience focused on business processes, policies, and systems.
• Knowledge of the basic theories and principles of learning and motivation as applied to employee training.
• Knowledge of training methods & techniques such as On-the-Job-Training (OJT), classroom lecture, workshops, role playing, demonstration, simulation, &games.
• Knowledge of needs assessment and training evaluation techniques.
• Knowledge of the principles and practices of curriculum development.
• Ability to understand and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Ability to make effective oral presentations; Ability to prepare and use charts, graphs and tables.
• Ability to gather information by examining records and documents and through questioning individuals
• Ability to analyze training program design and content and make appropriate recommendations regarding applicability.
• Ability to write concisely and clearly.

Other Qualifications

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. 
• A master’s degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. 

Preferred Experience and Skills

• Working knowledge of PeopleSoft, Access, Word, Excel, or PowerPoint applications.
• Massachusetts Discrimination Prevention Trainer Certification.
• Strong presentation skills; ability to prepare software presentations and other visual aids.