Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

The Position:

JOB SUMMARY

Experience professional responsible for independently conducting business process analysis, requirements gathering, system configuration, and issue resolution. Acting as a bridge between stakeholders and IT teams, this role plays a critical part in defining and implementing IT-based solutions to improve business operations. Identifies opportunities for process improvements and works collaboratively to enhance system functionality.

MAJOR RESPONSIBILITIES

Description

• Enterprise System Implementation/Enhancements
  • Work with stakeholders to analyze, document, and refine business requirements, translating them into system designs, workflows, and user stories for the development team.
  • Analyze data flow across multiple modules. identifying data dependencies and integration points for the development team
  • Collaborate with developers to ensure system configurations and minor customizations align with business needs
  • Develop and execute basic test scripts, perform functional testing, and conduct smoke testing for system releases to the production environment
  • Participate UAT by working with business users to assist in validating that solutions meet their requirements

• Enterprise System Issue Management
  • Monitor and track IT issues, incidents, and service disruptions. Assist in identifying patterns and support resolution efforts under the guidance of senior analysts.
  • Support system configuration changes and minor customizations to resolve issues or implement simple enhancements
  • Act as the first point of contact for IT issues, ensuring proper triage, categorization, and prioritization.

• Enterprise System Documentation & Training
  • Support the creation and maintenance of documentation, knowledge base articles, and troubleshooting guides for internal and external users
  • Assist in developing training materials and co-facilitate training sessions for small enhancements and projects

The salary or hourly wage range of $87,000 – $146,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. 

What We’re Looking For:

KNOWLEDGE/SKILL REQUIREMENTS

• Knowledge and skills in one or more of the following enterprise applications
  • Enterprise Resource Planning (ERP):
    • Develop foundational knowledge of ERP systems and functional areas and demonstrated hands-on experience managing in one ERP Tracks: Supply Chain Management (SCM), Human Capital Management (HCM), Value Chain Execution (Transportation/Logistic Management), Value Chain Planning (Supply Chain Planning), Procurement, Financials, Supply Chain Management (SCM), Human Capital Management (HCM). Technical packages/tools: SQL, PL/SQL, SQL Developer/TOAD, Data Loader, OBIEE
  • Salesforce:
    • Hands-on experience with Salesforce Platforms: (Sales Cloud, CPQ & Billing, Marketing Cloud & Pardot, Experience Cloud), customization, and process automation (Flow, Apex).
    • Experience with customizing Salesforce (custom objects, fields, layouts)
  • ServiceNow:
    • Experience in functional knowledge and demonstrated hands-on experience managing one or more ServiceNow modules.

• Strong written, verbal, and interpersonal communication skills with the ability to articulate technical concepts

• Demonstrates a team-oriented mindset, collaborating effectively with business users, stakeholders, and IT teams.

• Comfortable working in fast-paced environments, adjusting to changing priorities and business needs.

• Strong problem-solving skills, with a proactive approach to identifying and resolving issues

• Ability to understand user needs and apply solutions that align with business goals, ensuring customer satisfaction.
• Familiarity with Agile and Waterfall methodologies

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in computer science, systems analysis, or related technical field, or 6+ years of experience in IT business systems analysis in lieu of degree.

• 2+ years of experience in IT business systems analysis

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What We Offer:

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.

Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 

401K with 50% match on up to 8% contribution, full vested from day 1.

Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.

Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law. 

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate.