Hybrid Outbound Team Lead Fresh en FreshDirect

Team Leads are responsible for assisting management in running the production floor efficiently and effectively, while successively meeting FreshDirect’s standards of Quality, Food Safety, and Employee Health & Safety. 

Responsibilities:

• Follow through and ensure compliance with: Food Safety & Sanitation procedures (GMPs), Safety (EH&S), Manufacturing/Production procedures, and FreshDirect’s mission, the 5 pillars.
• Ensure that the work area is safe, clean, and organized for all team members to work.
• Ensure accuracy of all order fulfillment, processing, and production requirements in Department/shift.
• Collaborate with Supervisor and/or Manager to resolve issues related to production.
• Report all employee concerns and accidents to management.
• Offer suggestions on how to change and/or make production more efficient and effective.
• Support and participate in various company projects, initiatives, and programs as needed.
• Lead teams on a day-to-day basis, handling day-to-day routine employee issues which include employee concerns, conflicts among team members, etc.
• Coaching and training hourly employees to support production matrixes and standards of continued excellence.
• Manage relevant attendance, reassigning as necessary to fill gaps in the team.
• Create Operating Plans from the schedules provided by Management.
• Ensure that Departmental plans/goals are achieved, troubleshooting as necessary and escalating issues to the manager if necessary.
• Support Food Safety and Health & Safety Initiatives throughout the Department.
• Follow up on key action items for the team and ensure that Food and Employee Safety is always the First Priority.
• Must be able to lift 50 pounds.
• In a work day: standing/walking 6-10 hours or more
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Constant exposure to temperatures: <-10 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators)
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Education and Qualifications:

• Must be a Full-Time employee of FreshDirect; preferred 6 months.
• English speaking; Bilingual preferred.
  • Proficient written and verbal communication skills with the ability to follow instructions.
• No written warnings in the past 12 months prior to DOA (Date of Application).
• No suspensions in the last 12 months prior to DOA.
• If PITO (Power Industrial Truck Operator) is Certified, without incident and no corrective actions in the last 12 months prior to DOA.
• Knowledge and/or experience with specialized inventory and warehouse operations systems is ideal.
• Demonstrated leadership skills and the ability to lead a team with respect and dignity.
• Ability to work with department management to hold employees accountable for attendance, productivity, accuracy and completion of their work.
• Ability to understand computer systems to manage workflow within the department for efficiency. (Ex – Ignition, FD Dashboards etc.)
• Ability to work with minimal direct supervision.
• Working knowledge of the Microsoft Office Tools (Word, Excel, PowerPoint) and Outlook.
• Must embody and demonstrate company values and culture.

Note: The pay rate for as an increase of $2.00/hr on your current base hourly pay.

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field. 

Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

• A flexible and generous paid time off plan
• 20% off at freshdirect.com and significant markdowns at our employee market
• 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
• Regular events and barbecues for employees

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.