Hybrid Resident Relations Manager en Tarantino Properties Inc

Description

Tarantino Properties is seeking a Resident Relations Manager to lead our engagement efforts with our residents and prospects. The ideal candidate will have strong organizational, communication, and writing skills, and be comfortable interacting with people from diverse backgrounds.

8 Howard & The 305 Apartments

8 N. Howard Street

Baltimore, MD. 21201

As a main representative of the company in the community, you will promote the company’s mission, vision, and values, and lead outreach programs and community development initiatives and retention, while assisting the office and maintenance teams with various tasks as assigned. 

Key Responsibilities

• Develop and implement strategies to maintain positive relationships with residents. 
• Represent the company in community engagements and deliver key messages about our values and goals.
• Organize outreach programs and community events to promote positive values and services.
• Create a Comprehensive Social Development and Management Program (SDMP) with a focus on resident retention
• Serve as a main contact person for resident needs 
• Maintain open communication with the community to understand and respond to issues that affect them.
• Plan and manage public relations activities aligned with company strategy.
• Apply effective relations practices to support both community and company interests.
• Write and prepare materials such as social media content.
• Use computer tools for word processing, data management, and project tracking.
• Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage
• Monitoring performance, managing pipeline reports and identifying resident needs 
• Develop personalized approach to product sales and marketing including but not limited to marketing outreach 
• Contact residents via calls, emails, or meetings to ensure they are satisfied with the community and services
• Utilize online social media platforms to engage their customers and provide quick assistance and resolution of resident problems
• Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service
• Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting resident needs
• Establish work objectives and implement strategies effective for realizing set goals
• Ensure customers receive value for products purchased by facilitating a consumer-focused organizational structure
• Organize campaigns to create product awareness, increase customer base, and generate returns
• Carry out research to discover new techniques for customer relationship management
• Keep record of all customer information, requirements, and preferences
• Analyze customer behavior using data mining tools in spreadsheet programs
• Follow up on customers to ensure they are satisfied with product/service received.
• Invoicing processing
• Leasing apartments and assist with marketing efforts to achieve leasing goals 

 Our Perks & Benefits:

Taking care of our clients and residents starts with taking care of our team. Tarantino is committed to each team member's health, wealth, and overall well-being. We deeply value the contributions of our employees and offer various benefits to ensure that our extraordinary team is taken care of.

• COMPETITIVE PAY
• MEDICAL AND RX
• PAID TIME OFF
• RETIREMENT AND 401K
• SHORT-TERM DISABILITY
• LONG-TERM DISABILITY
• VOLUNTARY LIFE
• VISION
• DENTAL
• AFLAC