CLIENT RELATIONSHIP MANAGEMENT (Weighting 50%)

Client Engagement

• Develop and grow long-term client relationships with key stakeholders in the Oil & Gas industry and with industrial refrigeration clients.
• Proactively seek out, pursue, and close new business opportunities with Oil & Gas producers, midstream operators, and industrial refrigeration clients.
• Conduct site visits, needs assessments, and technical evaluations for refrigeration systems in gas plants, compressor stations, and industrial facilities.
• Work closely with field operators and supervisors in identifying opportunities to replace and/or refurbish process equipment during maintenance turn arounds and shutdowns.
• Provide tailored product and service recommendations based on client operational needs and regulatory requirements.
• Facilitate regular touchpoints, post-project reviews, and performance discussions to ensure satisfaction and retention.
• Maintain up-to-date CRM records and share client feedback with internal teams to improve offerings.

Financial Management

• Review and resolve invoicing issues in collaboration with internal teams and clients.
• Provide support on project cost management, payment terms, and contract alignment

BUSINESS DEVELOPMENT (Weighting 50%)

Sales Coordination

• Drive the full-cycle technical sales process—from prospecting and needs assessment to proposal development and deal closure—targeting both industrial refrigeration service scopes and engineered equipment supply opportunities within the Oil & Gas sector.
• Facilitate the submission of detailed, technically accurate proposals for field component replacement or refurbishment solutions.
• Negotiate terms, renew contracts, and support strategic account management initiatives.
• Collaborate with field service, project management, and engineering to ensure successful execution of projects and service calls.

Operations Management

• Stay current on industry trends, emissions regulations (e.g., methane management), and the competitive landscape across both industrial refrigeration and Oil & Gas field equipment supply and service sectors.
• Track and manage ongoing service agreements and major maintenance work scopes for key clients.
• Participate in internal sales forecasting, reporting, and strategy development.
• Represent Startec at relevant trade shows, industry events, and client site visits as needed.

• 5+ years of technical sales, business development, or account management experience in Oil & Gas or industrial refrigeration services preferably involving field-based services or equipment.
• Strong background in plant or field operations, process facilities, mechanical trades, or refrigeration systems.
• Hands-on knowledge of systems such as propane refrigeration, rotating equipment, and process gas handling.
• Proven success working with operations personnel, maintenance planners, and plant supervisors in field-based settings.
• Solid understanding of gas plant operations, shutdown/turnaround scopes, and aftermarket equipment/service sales.
• Excellent communication and relationship-building skills, with a customer-first approach.
• Comfortable with travel throughout Western Canada, including site visits and occasional overnight stays.
• Proficiency in MS Office and CRM tools.
• Valid Class 5 driver’s license.