Hybrid Fire Department IT Analyst en City of Durham, NC

About the Department

Work, Serve, Thrive.  With the City of Durham   
Advance in your career while making a real difference in the community you serve. 

Hiring Range:  $63,550 - $70,000
Hours: 8 a.m. - 5 p.m. Monday through Friday

The Durham Fire Department is a growing department of 449 employees dedicated to protecting lives, property, and the environment in the City of Durham. Two new positions will support a variety of IT needs as we integrate a new ERP and aggressively increase the use of data from our systems. They will provide critical technical support and data management services across multiple divisions of the fire department. Each position requires a versatile technology professional who can manage GIS systems, maintain workforce management software, administer Oracle databases, and provide comprehensive data support in a dynamic business environment. Join us if you're ready to combine technical expertise with public safety support to enhance department efficiency and effectiveness while learning new skills and building new relationships.
 
 The primary responsibilities of this position include serving as a subject matter expert and technical lead. Collaborate with and under the direction of the Fire Department's Technology Support Specialist to assist in the ERP implementation of Oracle Fusion, including recommendations for system configuration, data conversion and reconciliation, training, and documentation. The position will also be responsible for reviewing data for accuracy and quality, research, analyzing, and updating data. The position will configure systems, respond to user requests, troubleshoot systems or network issues. The position supports a variety of reports, queries and databases utilizing Crystal reporting, SQL reporting, Access, Excel, Power BI, or other reporting tools. The position will install and configure updates, configure access, and perform related duties as assigned.
 

Position Duties

Position Specific Responsibilities might include:
 
 Oracle Database Management:
 • Assist TS department with implementation and maintenance Oracle databases for multiple applications
 • Manage training tracking systems and ensure data integrity
 • Administer warehouse management system databases
 • Oversee asset management system implementation and maintenance
 • Analyze data and create dashboards for decision-making and resource allocation
 
 Telestaff Administration:
 • Maintain and troubleshoot Telestaff workforce management system
 • Configure schedules, rules, and system parameters
 • Generate reports and analyze staffing data
 • Provide user support and training
 • Analyze data and create dashboards for decision-making and resource allocation
 
 Mobile Device Management
 • Manage iPad deployment and Mobile Device Management (MDM) system
 • Apple Business Manager
 • IBM Maas360
 • FirstNet
 • Configure security policies and application deployment
 • Troubleshoot device issues and coordination of repairs/replacements
 • Maintain inventory of mobile devices and accessories
 • Provide training and support to field personnel
 
 Microsoft Systems
 • Develop, maintain, and update SharePoint sites for fire department operations
 • Maintain personnel groups and permissions for the department's 130 SharePoint groups
 • Analyze data and create dashboards for decision-making and resource allocation
 • Integrate data with other department systems and databases
 • Use MS Power platform to optimize processes and manage data
 • Train department personnel on MS tools and applications
 
 Geographic Information Systems (GIS)
 • Develop, maintain, and update GIS databases and mapping applications for fire department operations
 • Create custom maps for emergency response, fire prevention, and planning purposes
 • Analyze spatial data to support decision-making and resource allocation
 • Integrate GIS data with other department systems and databases
 • Train department personnel on GIS tools and applications
 
 Data Management and Analysis
 • Collect, organize, and analyze department-wide operational data
 • Create dashboards and reports for leadership decision-making
 • Identify trends and patterns in response data
 • Maintain data quality and consistency across systems
 • Fire Prevention Division Support:
 • Design and maintain data capture systems for fire education programs
 • Manage inspection data and reporting systems
 • Develop automated workflows for inspection scheduling and tracking
 • Generate compliance reports and statistical analyses
 

Minimum Qualifications

• Bachelor’s degree in computer science, information technology, or  directly related field
• One year of related professional information technology experience.
• Database management experience (Oracle preferred)
• Strong Microsoft Office Suite skills (Excel, Power Query, Power BI)
• Basic SQL query writing abilities
• Understanding of data analysis and reporting tools
   

Other Qualifications

• Proficiency in GIS software (ArcGIS, Survey123, or similar)
• Data science experience
• Telestaff or similar workforce management software experience
• Experience with mobile device management systems
• Experience with fire department records management systems
• Knowledge of public safety operations and terminology
• Web development or programming skills
• Project management experience