Hybrid Benefits Associate en Greenwich House

Why work at Greenwich House?  

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.  

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity  

The Benefits Associate plays a critical role in supporting the daily operations of the Human Resources department, with a focus on benefits administration, employee communications, compliance audits, and vendor coordination. This individual ensures the accuracy of benefit enrollments, facilitates smooth transitions for new and departing employees, and manages HR-related inquiries promptly and professionally. The Benefits Associate will also act as a key liaison between employees, vendors, and brokers to support a comprehensive, compliant, and employee-focused benefits program. 

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City. 

Responsibilities 

Benefits Administration & Auditing 

• Conduct regular audits to ensure all new hires are timely and accurately enrolled in applicable benefit plans.
• Perform audits to ensure that employees who have separated due to termination, retirement, or resignation are removed from all benefits programs in a timely manner.
• Ensure employees are enrolled in employer-paid benefits (e.g., life insurance, short/long-term disability) as applicable.
• Reconcile monthly benefits invoices (medical, dental, vision, life, disability, etc.) against internal payroll records and vendor data to ensure accuracy and proper payment.
• Investigate and resolve discrepancies in billing in a timely manner.
• Maintain and update internal benefits trackers and systems to reflect accurate employee status and enrollment.

Communication & Education 

• Prepare and distribute timely communications to all employees regarding Open Enrollment, plan changes, and benefit deadlines.
• Participate in and support new hire orientation sessions to provide benefits overviews and enrollment guidance.
• Partner with benefits brokers and insurance vendors to organize and facilitate in-house or virtual employee education sessions, health fairs, and wellness events.
• Draft and circulate employee-friendly FAQs, tip sheets, and newsletters on benefit programs and updates.

Leave & Accommodation Management 

• Serve as the point of contact for all leave requests, including FMLA, short-term disability, long-term disability, and personal leaves.
• Coordinate with managers and third-party administrators to track leave timelines, provide documentation, and ensure compliance with federal, state, and organizational policies.
• Manage requests for reasonable accommodation in accordance with ADA guidelines and consult with HR leadership as needed.
• Maintain confidential documentation related to leave and accommodations.

HR Inbox & Employee Support 

• Monitor and manage the Human Resources department's shared email inbox.
• Respond to employee questions and concerns related to benefits, leave, and HR policies in a courteous and timely manner.
• Escalate complex or sensitive matters to the appropriate HR staff as needed.

What You’ll Bring 

Education & Experience 

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 2+ years of experience in human resources, benefits administration, or a related role working in a non-profit organization
• Prior experience in auditing, invoice reconciliation, or working with benefits brokers/vendors is highly desirable.

Skills & Competencies 

• Strong analytical skills with the ability to reconcile data and identify discrepancies.
• Proficient in Microsoft Office Suite (especially Excel); experience with ADP and benefits platforms strongly preferred.
• Knowledge of benefits compliance (COBRA, HIPAA, FMLA, ADA, ACA) necessary.
• Excellent organizational, interpersonal, and communication skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Demonstrated ability to prioritize tasks and manage multiple deadlines in a fast-paced

Salary Range  

The expected base salary for this position is $65,000 – $70,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs. 

Benefits  

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.  

Equal Employment Opportunity & Accessibility  

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran’s status, disability, or any other characteristic protected by applicable law.  

We are also committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact us.