Hybrid Restaurant Operations Manager - Ole Red Nashville en Ole Red Nashville
Ole Red Nashville · Nashville, Estados Unidos De América · Hybrid
- Professional
- Oficina en Nashville
Responsible for all daily operations and guest experiences for a restaurant, bar, and entertainment destination, including, but not limited to, business administration, human resources, training, product planning, food and beverage, and cleaning and sanitation. Support catering operations, entertainment production, marketing events, retail, and maintenance. Work closely with General Manager (GM) and Assistant General Manager (AGM) on the development, implementation, and execution of business strategies, including unit operations, sales and service strategies, operational budget, culinary, and restaurant/bar. Grow revenue and maximize financial performance by delivering outstanding products and exceptional service.
- Oversee staff and operations on the restaurant floor, ensuring that guest service and operational needs are met.
- Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Actively participate in attracting, selecting, and developing front-line and management staff.
- Develop direct reports by communicating performance expectations and delivering timely feedback.
- Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.
- Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue.
- Partner with venue leadership to prepare annual budgets and monthly forecasts and conduct P&L oversight/management.
- Participate in developing short- and long-term plans for revenue growth and cost control measures.
- Work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming.
- Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
- Partner with venue leadership on the physical facility to ensure proper maintenance and repair.
- Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs. Participate and respond to the annual company audits.
- Perform other duties as assigned.
