Hybrid Technician, IT Support en Champions Group Holdings

Position Overview:

As an IT Support Technician, you will provide IT support to office and field employees across the organization. The IT Support Technician will find fixes and final solutions by troubleshooting issues while providing superior customer service. This position must have a proactive mindset, be technically capable, and be a self-starter with strong communication and organizational skills. If you're passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want you on our team.

Key Responsibilities:

• Provide on-site/remote technical support and troubleshooting for computer hardware and software issues.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Set up and maintain computer networks, including LAN connections.
• Respond to user inquiries and provide timely assistance with IT-related problems.
• Collaborate with team members to resolve complex technical issues.
• Document and track all support tickets, assets, and configurations using Help Desk software.
• Perform routine maintenance tasks, such as system updates and backups.
• Troubleshoot networking and application-related issues & escalate as needed.
• Onboarding and Offboarding employees: coordinate and provide equipment and appropriate technology for new, promoted, and/or transferred employees, offboarding coordination, create/disable accounts, configure/install software, and equipment.
• Provide mobile device support (iOS mobile phones and tablets, but not limited to), and be responsible for maintaining enterprise mobile standards, policies, and implementation practices.

Qualifications:

• 2+ years of experience in an IT or technical support role with a multi-unit company.
• Strong knowledge of Windows operating systems, Active Directory, and Office 365. Familiarity with Help Desk software (ServiceNow, etc.). MDM (MAAS360 IBM) experience is a plus.
• Intermediate knowledge of computer hardware, software, cybersecurity and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users. Strong communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently or as part of a team in a fast-paced environment.
• Willingness to work 100% on-site in Brea, CA. Local travel between sites is expected.
• Ability to regularly lift and/or move up to 10lbs.; frequently lift and/or move up to 25lbs. and occasionally lift and/or move up to 50lbs.

Benefits:

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

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